(USA) Member Team Lead

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processing memberships, upgrades, and credit accounts; encouraging membership renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other required documentation; striving to meet membership goals and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member, identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance and support regarding self-service technology, assisting members with transactions utilizing registers or self-checkout area, and ensuring club pick-up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts, flatbeds, assisting members with transporting items using cart retrieval equipment, according to company policies and procedures, and maintaining parking lot cleanliness. Completes accounting records, files transactions, and other required documentation by following accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with accounting-related investigations, preparing daily deposits, preparing and overseeing Cash Fund Transfers, investigating overages and shortages in cash register drawers and accounting office, and maintaining confidentiality and accuracy of financial and personal information. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing information from multiple sources, monitoring progress, identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity; and uses the Open Door Policy to correct ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, modeling and helping others adapt to change or new challenges. Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, providing opportunities for all associates to thrive and perform, and helping to attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence. Strengthens the team by helping develop and mentor others, and recognizes others' contributions and accomplishments. Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, models Walmart values to support a culture of integrity, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company, and acts in a selfless, humble, self-aware, honest, fair, and transparent manner. Serves customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long-term priorities, and considering how own work impacts the team's ability to deliver on Walmart's purpose. Embraces all members of the organization and strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, staying open to new technologies and skills, and supporting others through change. Benefits At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage Financial benefits include 401(k), stock purchase, and company-paid life insurance Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at Compensation The hourly wage range for this position is $21.00 to $29.00*. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front-end equipment (for example, cash register) AND 6 months customer service experience Must be 18 years of age or older Preferred Qualifications Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Location Primary Location: 15800 SOUTH FWY, PEARLAND, TX 77584-1834, United States of America Drug-Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr