Registration and Enrollment Specialist - Float

Registration And Enrollment SpecialistPay Range: $27.64 - $33.99 HourlyDepartment: Health DepartmentJob Type: Regular RepresentedExemption Status: United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified): November 21, 2026The Opportunity:THIS WORK MATTERS!Are you passionate about making healthcare accessible and welcoming for everyone? Do you thrive in a dynamic, fast-paced environment where no two days are exactly the same? We are looking for an energetic and community-driven Registration and Enrollment Specialist to be the welcoming face of our Health Centers!In this exciting float role, you will be the very first point of contact for our new clients, helping them navigate their healthcare journey from the moment they walk through our doors. If you love connecting with diverse communities, problem-solving, and making a tangible difference in people's lives, we want you on our team!Key Responsibilities in this role include:Conduct in-person and phone interviews to assess client needs, explain program rules, and determine eligibility for the Oregon Health Plan, Medicare, ScreenWise, Reproductive Health, and sliding fee discount programs.Maintain accurate client records, advocate for client needs, and follow up with individuals and state agencies to submit required documentation and maintain ongoing eligibility.Advocate for vulnerable clients facing benefit denials, collaborate with interpreters to ensure accessible communication, and conduct in-person community outreach to facilitate Oregon Health Plan enrollment.Field inbound eligibility calls, connect individuals with financial and community resources, and maintain accurate client financial data in Epic to ensure appropriate discounts are applied.Manage Epic Workqueues (WQs) by investigating registration errors, correcting patient records, and contacting patients directly to collect missing information.Conduct thorough record reviews and data scrubs to identify discrepancies, ensuring adherence to standardized processes and measurable Key Performance Indicator (KPI) metrics.Field and respond to inquiries from clients, medical providers, and clinic staff regarding program eligibility and insurance coverage details.Maintain active State of Oregon assister status by completing mandatory annual training and successfully passing required certification exams for the Oregon Health Plan and Oregon Health Insurance Marketplace.Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website.Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.TO QUALIFY:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.Minimum Qualifications/Transferable Skills*:Any combination of experience and training that would likely provide the knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be as noted below. All non-traditional education,training and experience will be evaluated.Education/Training: Equivalent to an associates degree; ANDExperience: Minimum of 1 - 2 years of Professional work experience conducting in-person client interviews with the intent to obtain sensitive, confidential (personal, family, and financial) data. Experience working with targeted groups and with ethnically and culturally diverse populations is desirable.Other:This position requires the ability to become a Certified Assister through the Oregon Health Authority which also includes the ability to pass the criminal background check which may include being fingerprinted.Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.Understanding of Medicare/ Medicaid rules and regulationsExceptional customer service skillsPrevious direct service experience working with clientsExperience using Epic EHR (Electronic Health Record)*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.