CSR (full-time)

Job Description

Job Description

Department: Call Center
Reports to: Call Center Management
Hours: Many shifts available

FSNB is a full-service, family-owned bank that has been in operation for 75 years.

Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience.

FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary.

What is in it for you:

• Opportunity for pay increases in as soon as 30 days
• Paid training
• Paid vacation and personal leave
• 401k Plan
• Flexible scheduling with two days off a week
• Growth/Career opportunities
• Equal Opportunity Employer
• Health and dental insurance available
• Employee Assistance Program available
• Discounts at the YMCA, AT&T, Verizon, Dell and more
• Free and discounted bank services, if you bank with us while employed

Main requirements:

• Prior call center experience preferred
• Meet acceptable standards for attendance and punctuality
• Meet acceptable standards based on performance metrics
• Provide excellent customer service by answering and handling all calls in a courteous and professional manner
• Complete proper paperwork or data entries, accurately and efficiently
• Filing and other basic office duties
• Complete additional duties as assigned