Patient Access Representative

Description

Patient Access Representative - Stuart Clinic

ACHS is seeking a Patient Access Representative to serve our Stuart clinic. This is a full-time position (36 hours per week) with a consistent schedule.

Schedule

Tuesday-Friday:

• 7:30 a.m. - 5:00 p.m. or the end of the last appointment

Every 3rd weekend:

• Greenfield, 7:45 a.m. - 12:00 p.m.

Occasional coverage:

• Greenfield clinic as needed

This is an excellent opportunity to utilize your current skills while gaining new experience and working alongside our caring and dedicated team.

At ACHS, we're continually looking for highly skilled and passionate professionals to join our team. We offer competitive wages, excellent benefits, and a healthy work/life balance-but what truly sets us apart is our culture. Recognized as an Iowa Top Workplace in 2022, 2023, and 2025, we're proud that this honor is based solely on feedback from our employees.

Why Join Adair County Health System?

• Competitive wages and comprehensive benefits
• Full-time position with a consistent schedule
• Opportunity to work across multiple healthcare settings and expand your experience
• Supportive team environment focused on collaboration and respect
• Award-winning workplace culture recognized as an Iowa Top Workplace
• Commitment to a healthywork/life balance
• Opportunity to make a meaningful impact on patients and their experience with ACHS

Join a team where your work matters and where you'll be valued for the role you play in providing exceptional care to our patients and community.

Essential functions:

• Basic computer skills and knowledge of the Business Office equipment, including copy machine, calculators, printers, fax machines, postage meter and phone system. Basic financial acuity including daily cash drawer balancing.

• Excellent written and verbal communication skills in dealing with patients and co-workers.

• The incumbent must demonstrate an understanding and working knowledge of the Windows environment and Microsoft Office products, as well as ability to access and use information in meaningful ways. Demonstrate ability to use Internet.

• Maintains confidentiality of all patient and financial information.

• Promptly responds to all customer requests in a courteous, professional and timely manner.

• Actively serves on hospital committees and task forces as assigned.

Marginal functions:

• Demonstrates the ability to effectively and respectfully communicate with customers from diverse professional, educational and lifestyle backgrounds both in person and on the phone. Ability to read and write legibly and understand/follow written and verbal directions. Support Hospital's vision and mission; maintain confidentiality of all work information; demonstrate an ability to function successfully in a team environment; exhibit courteous, compassionate and respectful treatment of internal and external customers; display a positive attitude and flexibility in changing situations; participate in identifying problems and ability to independently problem solve within a standard set of criteria; ability to remain calm, cheerful and professional in stressful situations and focused amid interruptions in a fast paced environment.

Requirements

• High school graduate or equivalent.

• Previous customer service experience, required.


• Financial/Insurance experience or education, preferred.