AAM - Service Advisor - Northway Toyota

Description:
Toyota's President Award winning Northway Toyota is seeking professional service advisors / writers with the proven ability to cater to our customers... High earnings potential! Experience with the Toyota brand is preferred. Highly motivated and energetic candidates are encouraged to apply! Paid weekly salary plus commissions.


The service advisor is the primary liaison between the service department and our customers. They are responsible for assisting their customers with service and maintenance needs, and assuring the customers' continued satisfaction with their vehicles and the dealership.

The primary duties and responsibilities of the Service Advisor include, but are not limited to:

- Greeting customers promptly and obtaining vehicle information
- Reviewing vehicle repair histories in dealership files and verifying any needs for recalls
- Clearly reporting all vehicle symptoms as described by the customer, to the technicians
- Promoting the sales of labor, parts, and accessories (up-selling)
- Preparing a complete and accurate estimate of cost for labor and parts and establishing a payment method and promise time upon work completion
- Monitoring the progress of each vehicle and updating the customer throughout the day
- Verifying that the final invoice reconciles with the work performed on the repair order ("RO")
- Explaining all completed work and charges to customers when they arrive
- Overseeing delivery of vehicles to the customer after their visit from the cashier
- Participating in factory sponsored training and programs

Requirements:

- Excellent customer, communication and interpersonal skills - all in-person and via telephone
- Professional appearance and demeanor
- General product knowledge
- Basic business and math skills
- Valid driver's license with clean driving history, and 3 years of driving experience

We offer a comprehensive benefits package to include health, dental, and vision insurance, along with a 401(K) program with company match, life insurance, paid time off, and employee discounts. Apply today to join our team!

Salary - $650 per week plus incentive. With incentive can make up to $85,000 per year