Product Configuration Technical Analyst I/II

Role Description

The Product Configuration Technical Analyst manages and establishes end-to-end product application and/or system configuration data design and maintenance controls including design, communication, tools, approval and change process. This position is a critical liaison with the Product & Contract Management team and business partners of all functional areas as it directs design processes and procedures for product configuration items that will be built and maintained on an operational basis. The Architect fills multiple roles (simultaneously, as needed) in support of the Product & Contract Management organization; identifies and implements product and quality process improvements that may affect multiple areas; and provides support to end-to-end operations as it relates to product and contract management activities. At the higher level, this position is primarily responsible for architecting, planning, and creating solution designs; implementing improvements; conducting tests; and trouble-shooting the association of the interfaces and extensions which connect the company's core and integrated systems. This position is also involved with the planning, design specifications, improvements, tests, and troubleshooting of reports; the production of ad-hoc reports; and the technical review and analysis of software fixes, patches, upgrades, and releases to the company's core and/or integrated systems.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science or related field with a minimum of four years of user experience in process management/improvement. In lieu of degree, a minimum of eight years of relevant operations/process management/improvement experience.
• Broad understanding of the systems and processes for all supported businesses. In depth understanding of user needs and system capabilities.
• Demonstrated strong analytical, diagnostic, and problem-solving abilities.
• Demonstrated above average written and oral communications skills.
• Knowledge of operations and contract benefits.
• Critical thinking skills and demonstrated ability to identify root causes of business and/or workflow problems, determine innovative strategies for solutions and opportunities and drive to completion.
• Knowledge of process improvement methodologies and principles.
• Organizational skills including the ability to manage projects and work across multiple locations.
• Demonstrated strong analytical, diagnostic, and problem-solving abilities.
• Ability to work independently on multiple tasks and demonstrates good project management skills.
• Strong facilitation and group leadership skills.
• Working knowledge of PCs and Office applications is required.
• Experience working as a member of a cross-functional team and building strong relationships.
• Demonstrated listening skills to gain insight and needed clarification for full comprehension.

Requirements

• Level I: Assists with designs and develops product configuration solution architectures that support the company's corporate business strategy and the product development process or end to end enrollment process, as appropriate.
• Evaluates and validates new and existing functions that relate to product implementations, provides user support through standardized processes, tools, workflow analysis, and testing, to ensure product requirements are fulfilled.
• Oversees and directs the process development of new business system capabilities and release upgrades. Ensures regulatory compliance, prompt, accurate and efficient processing for all product lines.
• Maintains close and effective communication and relationships with respective business partners, such as IT, Product & Contract, Sales, and Enrollment Operations.
• Ensures proper documentation and configuration of new enhancements and patches.
• Works closely with other business units to define improvement opportunities including requirements for existing processes and/or developing new processes.
• Develops procedures and contingency plans to ensure governance and quality issues are addressed.
• Designs, develops, and maintains essential product configuration build and migration utilities in support of increasing quality and efficiency within the Product Configuration Team.
• Acts as a subject matter expert for product testing engineers and other business areas in their assigned portfolio.
• Continually seeks and develops ongoing process improvement activities, providing recommendations and documentation for potential improvement.
• Supports the corporate and divisional strategy through meeting departmental goals.
• May lead or participate in Divisional and Health Plan-wide projects.
• Participates in departmental work groups and assists in facilitation of meetings to support product implementations including interviews, knowledge sharing and training.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.

Benefits

• Participation in group health and/or dental insurance.
• Retirement plan.
• Wellness program.
• Paid time away from work.
• Paid holidays.

Compensation Range(s)

• Level I (E3) - Minimum: $62,400 - Maximum: $106,929
• Level II (E5) - Minimum: $71,880 - Maximum: $129,384