Aircraft Delivery Administrative Assistant

Job Description

Job Description

Overview:

Join the Team Building World-Class Aircraft. Epic Aircraft is a leading manufacturer of high-performance, all-carbon-fiber, single-engine turboprop aircraft. Driven by innovation, safety, and craftsmanship, we have earned a reputation as a premier aerospace manufacturer. Located in beautiful Bend, Oregon, Epic offers an exciting work environment surrounded by mountains, rivers, and year-round outdoor recreation. If you're looking for a hands-on career with growth opportunities in aerospace manufacturing, we'd love to meet you.

WHAT YOU'LL DO

As a member of the Epic Aircraft Delivery Team, The Aircraft Delivery Administrative Assistant plays an important role in creating a seamless and memorable delivery experience for each new Epic E1000 owner. This position is ideal for someone who understands the general aviation customer perspective, has a passion for aviation, and takes pride in providing exceptional customer service. The ideal candidate is cheerful, professional, highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced, team-oriented environment. You'll help guide customers through the final steps of taking delivery of their new Epic E1000. You'll help ensure that every detail is organized, accurate, and ready for a positive customer experience. The Aircraft Delivery Administrative Assistant reports to the Aircraft Delivery Manager and works closely with customers, aircraft owners, and internal teams throughout the aircraft delivery process.

Responsibilities

• Accurately and efficiently complete, process, and submit aircraft warranty, registration, and delivery documentation
• Organize and prepare “fly-away” kits and other materials for each new aircraft delivery
• Assist the Aircraft Delivery Manager with coordinating and executing the aircraft delivery process
• Create, distribute, and manage customer satisfaction surveys and related customer experience programs
• Maintain accurate inventory of materials, supplies, and items provided to customers and aircraft owners
• Identify opportunities to improve, simplify, and streamline existing processes to increase efficiency and enhance the customer experience
• Collaborate with internal departments to coordinate aircraft delivery schedules and ensure all required items are completed on time
• Maintain accurate customer and delivery records and documentation
• Provide professional and welcoming customer service throughout the delivery process
• Occasionally provide front desk/reception coverage as needed
• Perform other administrative and customer support duties as assigned

WHAT YOU BRING TO THE TEAM

Required

• High school diploma or GED
• 2+ years of relevant administrative, customer service, aviation, or industry experience preferred
• Professional appearance and a strong commitment to exceptional customer service
• Highly organized with excellent attention to detail and the ability to manage multiple priorities
• Strong problem-solving skills and the ability to work independently as well as collaboratively
• Excellent written and verbal communication skills, with the ability to interact professionally with individuals at all levels of the organization
• Demonstrated diplomacy, tact, and exceptional interpersonal skills
• Passion for general aviation and genuine excitement about Epic Aircraft and its products
• Ability to accurately follow written and verbal instructions and established procedures
• Proficiency with Microsoft Office Suite and Adobe PDF software
• Experience with HubSpot or other CRM systems is a plus
• Ability to maintain confidentiality and handle customer information with professionalism and discretion
• A positive, enthusiastic, and team-oriented attitude
• Regular and reliable attendance and the ability to work the scheduled hours are required
• Must be authorized to work in the United States without current or future sponsorship

Helpful but not required

• Experience coordinating schedules, events, customer appointments, or complex administrative processes
• Familiarity with FAA terminology and general aviation practices
• Experience working in a manufacturing or production environment
• Private pilot certificate or other aviation-related training is a plus

Physical Requirements

• Ability to sit, stand, and move around an office and aircraft delivery environment throughout the workday
• Ability to work in a variety of environments, including an office, aircraft hangar, and manufacturing facility, where there may be varying temperatures and moderate levels of noise
• Ability to safely navigate stairs, aircraft steps, ladders, and uneven surfaces as needed
• Must be able to wear required personal protective equipment (PPE) when entering designated manufacturing or operational areas

COMPENSATION AND SCHEDULE

Monday – Friday
7:30 a.m. – 4:00 p.m.

Starting Pay: $25.00/hr. DOE

BENEFITS AND CAREER GROWTH

At Epic Aircraft, we're committed to investing in our employees and providing opportunities for long-term success

• 100% employer-paid medical, dental, and vision coverage for employees
• 50% employer-paid coverage for eligible dependents
• 401(k) retirement plan with 3% company match
• Two weeks of paid time off accrued annually
• Seven paid holidays each year
• Paid company shutdown between Christmas and New Year's Day
• Discretionary year-end bonus program
• Company-provided work shirts
• Performance-based pay increases
• Access to the Epic Aircraft Flying Club
• Ongoing training and advancement opportunities
• Supportive team environment and company-sponsored events
• Note: Relocation assistance is not available for this position

Build Your Future in Aerospace

Whether you're beginning your manufacturing career or looking to develop new technical skills, Epic Aircraft provides a pathway to grow in a dynamic and rewarding industry.

Epic Aircraft does not accept 3rd party agency staffing/hiring solicitation requests