BANQUET CAPTAIN (SEASONAL)

Fisher Island Club Hotel & Resort Banquet Captain

Are you a hospitality professional with experience in F&B and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in an upscale resort environment with breathtaking views? If so, please read on! Fisher Island Club is looking to hire a full-time Banquet Captain.

This position has a competitive wage, depending on experience. All eligible full-time regular employees are also offered great benefits, including medical, dental, vision, a 401(k) retirement savings plan, holiday pay, vacation time, paid time off (PTO), short-term disability, life insurance, AD&D, free parking, and free meals. If this sounds like the right opportunity for you to dive deeper into the hospitality industry, consider applying to join our exceptional team today!

Accessible only by ferryboat or private yacht, our boutique property is comprised of a collection of just 15 graciously appointed historic and reimagined cottages, villas, and guesthouse suites that surround the now-iconic limestone and marble Vanderbilt Mansion mere steps from the beach, pool, spa, restaurants, and marina. Our private membership-only club boasts a beach club with one of the country's only genuinely secluded beaches, a 15-room all-suite luxury hotel, an award-winning championship golf course, 17 tennis courts, 4 pickleball courts, two deep-water marinas, a variety of casual and formal dining venues, a spa, a salon, a fitness center, the Vanderbilt Theater, an aviary with over a dozen exotic birds, and an observatory for stargazing. No other Miami resort or hotel offers the type of world-class luxury and 5-star level of service that we do.

It is the superior service and attention to detail that our staff provides to our residents, members, and hotel guests that distinguishes us from other private clubs. That's why we consider the health and well-being of our staff members to be one of our highest priorities. In addition to competitive wages, we are pleased to offer a variety of excellent benefits and career growth opportunities.

The purpose of this position is to manage, plan and direct the banquet operations including service, and set-up of service. The position will report to the Banquet Manager and will partner closely with the Catering/Sales and Culinary departments to ensure the banquet operations can meet the demands of the guest successfully.

This includes all practices, procedures, training and guest satisfaction levels. A procedural approach to supervising Banquet staff must be employed, utilizing modern supervision principles as well as incorporating technological innovations where practical in order to deliver top quality guest service.

In accordance with Fisher Island Club's philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all of our external and internal members, guests and customers.

Primary Responsibilities:

• Responsible for end-of-shift duties including, but not limited to, billing, cleaning event space and all work areas, returning banquet bar inventory, billing and releasing staff
• Partner with the Culinary department to provide timely and accurate food service
• Oversees all banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel
• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event
• Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff. Provides leadership to the staff in the absence of the Banquet Manager
• Work with guests and visitors to ensure satisfaction
• Take initiative and get creative in resolving guest challenges
• Collaborate with Catering, Food & Beverage managers and the Culinary team to ensure that quality service is provided for all meeting and banquet guests
• Manage the cost and quality control of banquet services
• Be an active liaison between the guests and other Club staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
• Maintain all equipment and facilities in an organized, clean, safe environment
• Communicate any areas of need, problems, and concerns from guest to Banquet Manager
• Perform monthly inventories and order supplies as needed in collaboration with the Banquet Manager
• Work closely with Stewarding and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the Club
• Complete administrative tasks as assigned by Banquet Manager
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor's degree in Hospitality Management degree and or three years luxury service and supervisory experience in a medium size, high volume luxury hotel or resort environment is preferred
• Experience in Hotel management software and Point of sale software
• Must have bar knowledge/experience of bar requests

Licenses and Special Permits

• Alcoholic Beverage certification
• Food Safety certification

Knowledge, skills and abilities

• Strong interpersonal, supervisory and leadership skills required
• Strong organizational and time management skills required
• Ability to manage change effectively
• Ability to conceptualize the mission
• Clear, concise written and verbal communication skills
• Experience making presentations in front of groups
• Track record promoting an atmosphere of teamwork
• Experience communicating, training, and supervising diverse staff
• Instill/promote a guest service "can-do" attitude in all employees
• Assist in training and developing employees with limited experience
• Coach employees how to resolve and de-escalate conflicts in a calm and organized manner
• Strong customer service and reasoning skills
• Strong and creative problem-solving skills with exceptional detail in follow-up
• Follow/enforce company policies and procedures
• Ability to quickly evaluate alternatives and decide on a plan of action
• Train suggestive selling techniques

Attributes

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members

Working Conditions

• Work is not performed in an office environment
• Extended periods of walking and or standing required
• Ability to work flexible schedule to include evenings/ weekends and holidays
• Attendance of the Banquet Manager is required at all Catering Functions
• Ability to work under pressure and handle stress
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Equal employment opportunity - Drug free workplace