Warehouse Supervisor

Job Description

Job Description

Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100+ trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting, and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

The Warehouse Supervisor is directly responsible for all activities of the employees reporting to them. The supervisor will be responsible for either the day or night team that operates the warehouse. Supervisor ensures the following: safe work environment, exceptional sanitation. Fair and professional treatment of all associates, quality and quantity of work performed and customer relations.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• M odesty
• I ntegrity
• D ependability
• W ork Ethic
• E fficiency
• S afety
• T rust

It is the expectation that all employees exemplify these values.

General Accountabilities include:

• Provide direct supervision and support to shipping office personnel

• Ensure compliance with all MRS policies and standard operating procedures

• Address and resolve issues involving customers, carriers, and drivers

• Manage Over, Short, and Damaged (OS&D) claims

• Maintain accurate documentation for accessorial charges

• Oversee employee performance and administer disciplinary actions as needed

• Monitor operations to ensure alignment with benchmarking standards

• Troubleshoot and resolve system-related issues

• Contribute to hiring and staffing decisions through feedback and recommendations

• Attend and participate in meetings and training sessions held outside of regular hours

• Take part in incident investigations and reporting processes

• Provide coverage for other supervisors during scheduled time off

• Perform additional duties as assigned by management

Skills Required:

• Proficient in basic computer operations and fundamental math skills

• Strong written and verbal communication skills in English

• Capable of both following and providing clear, effective instructions

• Demonstrated ability to lead and collaborate within a team in a fast-paced environment

• Comfortable interacting with and supporting various levels of management

Prerequisites:

• High school diploma or equivalent required

• Experience operating forklifts and pallet jacks

• Prior leadership experience in a warehouse setting preferred

• Familiarity with RF-controlled inventory systems

• Experience handling food products is a plus

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.