Lead Service Technician

Lead Service Technician

The primary responsibilities for the Lead Service Technician is to provide service to Watts Steam Store customers.

Responsibilities and Duties:

• Commit and uphold the Watts safety commitment in all actions and communications as it applies in our safety manuals and procedures.
• Create and maintain accurate service and repair documents for all work to be performed.
• Use and understand all documents, forms and procedures as they apply.
• Diagnose issues with hydraulic, electrical, mechanical and compressed air systems.
• Service and repair on-road, off-road mobile equipment and industrial fluid power systems.
• Service and repair hydraulic pumps, motors, valves, cylinders, power washers and all other system components requiring attention.
• Refurbish, rebuild and replace required components to restore equipment to required working condition.
• Perform welding and fabrication tasks as the project requires.
• Attend the required training programs on products, services and self-development programs offered by or through Watts
• Maintaining a clean work area for safety and to expedite project completion.
• Able to work overtime, travel and work an occasional on-call shift.
• Perform any and all other duties assigned by the management.

Lead Job Duties:

• Team Leader for service technician personnel, provide leadership by mentoring, training, coaching staff in all aspects of superior service and overall direction to ensure work is completed accurately and timely.
• Review schedules, approve time-off requests and monitor overtime; maintain proper staffing to ensure adequate support for Service Department. Notify management of staffing concerns.
• Participate in performance reviews of Service Technicians, by completing Peer Review.
• Accountable for guiding and directing the day-to-day operations of department to run smoothly.
• Collaborate and communicate with all departments to coordinate schedules, solve problems and to effectively promote teamwork between departments.
• Thorough understanding of operations within other departments; shipping & receiving, service, warehouse, purchasing, etc.
• Train, mentor and coach new hires and staff for procedures and processes within the branch.
• Analyze process effectiveness, make recommendations for productivity improvements and eliminate waste within the department.
• Communicate with management of activities.

Qualifications and Skills:

Advance knowledge of troubleshooting, repair, and installation of hydraulics, compressed air, and mechanical systems; proficient in basic hydraulic plumbing, welding and mechanical fabrication. Ability to read and understand hydraulic, electrical and mechanical drawings and schematics; ability to learn lathes, milling machines, drill presses, hydraulic press and similar equipment. Professional, superior customer service, strong motivation and ability to work independently, high level of integrity and ethical values, excellent communication skills (written and verbal), basic computer skills or ability to learn for record keeping, clean driving record, ability to lift up to 75 lbs. on a regular basis, consistently use arms and legs with full-range of motion, frequent stooping, bending, squatting and kneeling, exert push and pull forces.

Benefits:

Excellent benefit package including: Group Health, Dental, Vision, Life and Long Term Disability, Paid Vacation, Paid Sick and Paid Holidays, 401K with company match.