Senior Conference Operations Manager

We seek a highly motivated, self-directed Senior Conference Operations Manager to join our mission-driven organization. This role will lead conference operations for our annual scientific conference with 4500+ attendees and a budget of $3M+. Working with the events and programs managers, this position acts as conference / project manager for 6 additional smaller niche focus conferences ranging in size from 100 to 400 attendees. This position is ideal for an independent problem-solver who excels at learning new technologies, navigates complex challenges resourcefully, and can manage multiple in-person events with minimal supervision. Success requires strong negotiating abilities, project management skills, critical thinking, technological proficiency, and the ability to adapt quickly to shifting priorities. What We're Looking For 5-7 years of large-scale conference operations management experience (non-profit, association, preferred) in a convention center environment. Experience managing a portfolio of events ranging in budgets up to $2.5-$3M Proven ability to independently manage multiple projects with exceptional attention to detail Experience facilitating program work with volunteer teams and committees. Strong technological aptitude with ability to quickly master new platforms and digital tools Critical thinking and problem-solving skills with solutions-oriented, resourceful mindset Self-directed work style with ownership mentality and ability to drive projects without constant oversight Excellent organizational and communication skills in deadline-driven environments Excellent proof-reading skills with a strong eye for detail Willingness to travel domestically and internationally up to 6 times annually Bachelor's degree or equivalent experience Technical Proficiencies Required Must demonstrate ability to learn new systems quickly and independently. Experience with: Microsoft Office Suite, Google Workspace, WordPress Event management platforms (GetRegistered, Whova) Project management systems (Asana, SmartSheets, Monday.com) Design tools (Canva, Adobe Creative Suite) Virtual/hybrid platforms (Zoom, WebEx, Teams) Email marketing platforms (MailChimp, Constant Contact) Ability to troubleshoot technical issues independently and serve as technology resource Key Responsibilities Independently develop and manage comprehensive project timelines for multiple events, proactively identifying challenges and developing contingency plans Own all planning aspects: RFPs, contracting, F&B, AV, registration, security, childcare, housing block management, and logistics; make sound procurement decisions autonomously Supervise, coach/mentor of two direct reports: Programs Manager, Event Manager Partner closely with external marketing firm to manage all signs and graphics elements for all conferences, including digital programs, wayfinding signs, structures, sponsorship branding, etc. Oversee sponsorship program administration and benefits fulfilment with assistance from the operations manager Lead implementation of event apps, registration systems, and digital platforms with minimal technical support; troubleshoot independently Proactively identify and implement new technologies to improve efficiency and attendee experience Regularly participate in meetings with volunteers to support program development and special activities as assigned. Build collaborative relationships with stakeholders while maintaining ability to make independent decisions Create event communications, templates, digital forms, and website content using various platforms Manage onsite operations independently, making real-time decisions under pressure Conduct post-event analysis, reconcile budgets, and implement process improvements You Will Excel If You Understand your role as steward of association finances regarding budget development and expense management Take initiative to solve problems independently before seeking guidance Demonstrate critical thinking by anticipating challenges and developing proactive solutions Show technological curiosity and quickly master new platforms without extensive training Maintain high standards without constant oversight Balance independence with collaboration, knowing when to act autonomously Thrive in ambiguity and adapt with creative problem-solving Additional Requirements Work independently in remote home office with strong self-management Flexibility for extended hours during peak periods (evenings/weekends) Travel, domestic and international, 15-25% annually; ability to lift 10-25 lbs What We Offer Competitive salary: $65,000 - $80,000 annually 100% company-paid health, vision, dental, and life insurance Generous PTO: 15 PTO days, 10 sick days, 12 paid holidays, 2 floating holidays Retirement savings with up to 5% company match (403b) Monthly technology stipend Professional development support and career growth opportunities #J-18808-Ljbffr Tennessee Society of Association Executives