Bilingual Call Quality & CX Improvement Specialist
Dunhill Professional Search & Government Solutions
Dunhill Professional Search & Government Solutions is seeking a professional to support the Centers for Medicare & Medicaid Services in monitoring customer interactions. The role focuses on analyzing feedback, developing quality improvement plans, and leading training initiatives for new hires. The ideal candidate should have at least 6 years of experience in call center quality assurance. This position offers an opportunity to influence improvements in customer satisfaction and agent processes. #J-18808-Ljbffr Dunhill Professional Search & Government Solutions
Vacancy posted 5 days ago
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