Systems Operations Specialist

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Responsibilities

- Research, analyze, and incorporate new tools into the organization’s technology ecosystem.

- Build, maintain, and optimize Airtable to meet the operational needs of various teams.

- Assist users in managing interfaces, troubleshooting issues, and navigating the tools effectively.

- Ensure best practices for managing relational databases, focusing on data integrity, system organization, and change management.

- Maintain detailed release notes and documentation for system changes and tool integrations, coordinating with relevant stakeholders.

- Work closely with other DAS teams to ensure tools and systems align with operational goals and strategies.

Preferred Qualifications

- Experience with SaaS platforms, relational database management, and tool integration.

- Familiarity with system automations, interface design, and third-party integrations (e.g., Zapier, Integromat).

- Knowledge of change management, system documentation, and user support processes.

- Strong problem-solving skills with a proactive approach to issue resolution.

Key attributes for success

- Systems Thinking and design mindset

- High emotional intelligence (EQ)

- Calm under pressure and results-driven

- Positive, encouraging, and supportive of others

- Open to feedback and continuous improvement