Receptionist - Pets N Vets Animal Hospital

Receptionist Position at Pets N Vets Animal Hospital

At Pets N Vets Animal Hospital, our mission is to treat every patient just like one of our own pets. This commitment to superior patient care and client service has resulted in a fantastic community reputation, reflected by our excellent 4.7-star Google rating. Since opening in 2022, we have focused on building a compassionate and knowledgeable environment where you are truly a valued part of the process. If you are ready to use your skills in a setting defined by comprehensive medicine and genuine mentorship, this is where you can do your best work. As part of a larger network of hospitals, you gain the benefits of localized care backed by enterprise-level support. We are dedicated to ensuring every teammate has the resources to grow professionally. This means providing programs that help you achieve your career goals, such as becoming a credentialed technician or moving into leadership roles. You will collaborate closely with our lead veterinarian, Dr. Cobian, and Dr. Weiss, receiving continuous mentorship and access to internal specialty consultations to support complex case management and ensure that you succeed. The core focus of Pets N Vets is comprehensive medical practice. You will be utilizing your full skillset across a broad range of services, including advanced care, surgical procedures, and in-house testing and diagnostics. Our commitment is rooted in proactive wellness and prevention, ensuring we meet patient needs at every stage of life. We do offer non-24-hour emergency care, expanding the medical diversity of cases you will encounter, while maintaining a predictable work schedule with veterinarian coverage available from 10:00 a.m. to close, seven days a week. Chino Hills, California, is located in the beautiful western region of San Bernardino County, offering a highly desirable Southern California lifestyle. This area balances upscale suburban living with exceptional access to outdoor recreation, parks, and major metropolitan hubs. Working in Chino Hills places you close to vibrant dining, shopping, and entertainment options, providing an outstanding quality of life and making it a wonderful place for you to settle and establish your career.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.