EMS Operations Supervisor - Raleigh

EMS Operations Supervisor - Raleigh

North Carolina Raleigh - Raleigh, NC 27610

Job Description

As an EMS Operations Supervisor, you will play a key role in building and sustaining a culture of teamwork, respect, and excellence. We value the well-being of our team members and prioritize a positive workplace atmosphere. You are an integral part of the primary care team during ambulance transports. You are responsible for providing direct patient care, medical transport, performing equipment checks and maintenance, as well as handling station upkeep and housekeeping duties, along with other related tasks as needed.

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a difference in your community! We are growing fast and need compassionate EMS professionals and leaders to join our team. Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. Make a difference with us!

Essential Duties and Responsibilities:

• Ensure timely submission of timesheets and other payroll documentation
• Lead, guide, and assist in training lower-level personnel and/or students as assigned
• Deliver competent patient care in pre-hospital and inter-facility settings within the scope of practice
• Assist with hiring by utilizing Applicant Tracking System (ATS) to screen and select potential candidates
• Ensure adherence to field policies and processes, timely completion of required paperwork, and proper use of systems
• Maintain professional interactions with healthcare personnel and patients, including those with disabilities or injuries
• Accurately document required information in EMS charts, including PCRs, vehicle inspections, and inventory checks
• Ensure cleanliness of equipment and replace used or damaged supplies
• Adhere to company and local agency policies, procedures, and protocols for emergency treatment and transportation
• Attend refresher programs and continuing education sessions as required by the medical director
• Maintain a professional, courteous, ethical demeanor, collaborate effectively within a team environment
• Maintains knowledge of, implements, and enforces departmental policies, procedures, and protocol
• Safely operate and maintain emergency vehicles in compliance with relevant laws during patient transportation
• Provide Lift Assist and demand truck deployment as needed

Physical Demands:

• Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider.
• Requires frequent bending, sitting, kneeling, moving, and lifting patients and equipment weighing at least 125 pounds.
• Ability to push and pull objects exceeding 50 pounds.
• Must be able to drive/ride in an ambulance for extended periods of time without issue.
• Physical agility is essential to lift and move patients safely.
• Physically strenuous and can be emotionally challenging.

Qualifications:

• Current CPR
• Valid driver's license and good driving record
• ACLS (AHA) or ALS (American Red Cross) certification recommended *Paramedics only
• Current position specific state certification or a NREMT specific certification with ability to obtain reciprocity is required prior to start date
• Self-confidence, emotional stability, good judgment, and tolerance for high stress
• Ability to handle adverse situations effectively
• Must have the ability to effectively interact and communicate with patients, co-workers and administration
• Strong time management and prioritization abilities.
• Proven ability to lead and mentor teams while fostering accountability
• Excellent communication, problem-solving, and decision-making skills
• Must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, written, oral or diagnostic reports
• Certified EMT/Paramedic License for your state of employment

What We Offer:

We offer a comprehensive benefits package to support your health, well-being, and financial future. Benefit offerings vary based on hours worked.

• Health Insurance : Medical, Dental, Vision, Health savings account, and Flexible spending account
• Retirement Plans: 401K and Roth 401K, with a company match
• Paid Time Off
• Employer Paid: Basic Life Insurance and Long-Term Disability
• Supplemental Plans: Short-Term Disability, Life, Critical Illness, Accident Insurance
• Professional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous Education

Who We Are:

For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. Our growth is fueled by our experienced, empowered, and dedicated workforce, delivering exceptional care to patients.

MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.

If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!

Statement of Equal Opportunity Employment:

It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.