Service Technician

Description

Position Summary:

The Service Technician maintains a luxurious appearance of the community and a safe environment for our residents. Provides excellent customer service skills while repairing and executing resident service requests. Thorough knowledge of preparing for resident move ins and outs, as well as general household repair aptitude is the key to success. This role will also work with the team to strategize innovative preventative service ideas that will save the organization money and increase safety level.

RESPONSIBILITIES:

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

• Electrical, plumbing, carpentry, masonry and painting on a continuous basis
• Repairing and treating structures such as showers, sinks, appliances, doors/cabinets, walls and building exteriors
• Prepare and service vacant apartments for future residents by accurately expecting units for “ready” status ensuring all units for new/vacant move-ins meet standards
• Have a working knowledge of HVAC systems and be able to maintain, repair and replace HVAC systems
• Possess general service knowledge in plumbing, HVAC, electrical, drywall, and appliance repair
• Schedule and complete preventative service program and log accordingly
• Responsible for 24-hour emergency service for on-call rotations and providing reliable and timely service
• Complete property ground work such as: grounds pick up, sweeping, light landscaping, and garbage disposal
• Uphold service to common areas including pools, launder spaces, and parking lots and property amenities
• Inspect all common areas, building systems continually, and report issues as needed
• Perform all service in compliance with Crown Residential’s policies and procedures by becoming familiar with and abide by all applicable Fair Housing Laws
• Store all equipment, supplies, and tools properly in a secure location
• Immediately report any hazardous areas, deficiencies, and policy violations to your direct supervisor
• Perform all scheduled work on time and properly
• Coordinate special projects as directed
• Ensure the community is safe and well kept
• All other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills
• Attend all required Crown Residential service trainings
• Ability to effectively work in a team setting and collaborate with administrative staff
• Possess and practice exceptional safety skills while on the job
• Valid Driver’s License and reliable transportation
• Be highly motivated and have a positive attitude
• Ability to prioritize multiple tasks, follow-up, and follow through
• Ability to provide coverage on a rotating basis for property on an on-call basis as needed
• Awareness of working long hours outdoors and in the elements
• Professional appearance and demeanor
• Ability to work a schedule during normal work hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours is likely
• Ability to work on the weekends
• Consistent, regular and in person attendance during assigned hours at the workplace are required

Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION:

Required:

• High school diploma or equivalent
• EPA Section 608 HVAC Type I

Preferred:

• Auto Insurance
• EPA/CFC and CPO certifications
• North American Technician Excellence (NATE)
• Heating, ventilation, air conditioning, and refrigeration certification (HVAC)