Security Manager Senior, Identity & Access Management Operations

Security Manager SeniorAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Security Manager Senior within PNC's Technology organization, you will be based in Dallas, TX; Denver, CO; Phoenix, AZ; Birmingham, AL; Pittsburgh, PA or Cleveland, OH.The Opportunity: We are seeking an experienced Identity & Access Management leader to manage day-to-day operations across Identity Governance & Administration (IGA), Privileged Access Management (PAM), and Agentic AI and other non-human identities. This role will strengthen operational performance, control execution, audit readiness, and identity-risk visibility within a complex, highly regulated enterprise environment.What You Will Do:Lead IAM service delivery, operational priorities, incidents, escalations, control deficiencies, and continuous improvement across IGA and PAM.Oversee identity lifecycle processes, access provisioning and deprovisioning, certifications, entitlement governance, Segregation of Duties, and remediation.Drive privileged account governance, onboarding, lifecycle management, credential controls, access reviews, and reduction of standing privileged access.Establish operational processes for the discovery, ownership, lifecycle, access governance, monitoring, review, and decommissioning of Agentic AI and other non-human identities.Ensure IAM processes meet cybersecurity, risk, regulatory, audit, and compliance requirements.Partner with business, technology, cybersecurity, risk, audit, compliance, cloud, application, and AI stakeholders to address control gaps and improve service delivery.Develop KPIs, KRIs, dashboards, governance reporting, and executive-level visibility into IAM operational health, identity risk, control effectiveness, and privileged-access exposure.Lead and develop an IAM operations team while advancing automation, standardization, accountability, and operational excellence.Qualifications:10+ years of progressive IAM, cybersecurity, information security, or related technology experience.Demonstrated success executing complex, enterprise-scale IAM programs within a Fortune 100 or similarly large, highly regulated organization.Experience leading IAM operations or programs across IGA, identity lifecycle management, access certifications, SoD, PAM, and control remediation.Experience managing teams, service performance, operational risk, incidents, escalations, metrics, and cross-functional dependencies.Working knowledge of governance for human and non-human identities, including service, application, machine, workload, or autonomous identities.Strong leadership, communication, problem-solving, and stakeholder-management skills.What Success Looks Like:Success includes reliable identity services, timely certifications and remediation, reduced excessive and privileged access, improved governance of non-human identities, stronger control effectiveness, increased automation, and clear reporting of IAM risk and operational performance.