Customer Success Manager
Spott (yc W25)
Spott Job Opportunity
Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we're building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily.
Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn't a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal.
What We're Looking For
You have a Master's degree in Engineering, Economics, Communications or a related field
2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role
Clear, confident verbal and written communication skills in English (Dutch/French are a plus)
A growth mindset - eager to learn, experiment, and expand your knowledge.
Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus
What You'll Do
You'll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership.
Lead onboarding and implementation for SMB clients, from setup to go-live
Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly
Gather customer feedback and work with the product team to improve the product.
Work closely with one of the founders to improve internal processes and operations to ensure efficiency.
What We Offer
Competitive salary and generous stock options
The chance to grow with us and achieve your career aspirations.
Great team vibe with regular dinners, sports activities and international offsites
Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria
$130k - $165k
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