Admin Support Specialist - Journey

Admin Support Specialist - Journey Provide customer service and administrative telephone, email, and in‑person support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students, employees, and visitors. This position works with campus unit parking coordinators to assign employee parking and service access. This position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high‑pressure situations, defuse difficult customer service situations, and develop resolutions. This position adjudicates appeals for parking citations. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services. This position is responsible for promoting the commuter alternative program (CAP) to reduce single occupancy vehicles to campus. Positions are required to manage multiple parking systems and software applications to provide customer service in the Transportation & Parking operations Center. Transportation and Parking staff are considered mandatory/severe weather essential employees and may be required to report to work or remain on the job unless otherwise directed by supervisors during adverse weather and emergency events. Minimum Education and Experience Requirements High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience. Management Preferences Experience generating data reports. Experience communicating with all customer types via multiple professional platforms (in‑person, email, telephone, virtual/video). Required Licenses/Certifications None specified. Special Physical/Mental Requirements Ability to move 25+ pounds with or without accommodation on an infrequent basis. Ability to sit for extended periods of time and perform repetitive tasks (e.g., answering the telephone, typing, computer work). Campus Security Authority Responsibilities Not Applicable. Position/Schedule Requirements Overtime, Overtime occasionally. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of North Carolina at Chapel Hill