Retail Area Leader I or II- Northern Kentucky/Louisville Area

Role Summary The Retail Area Leader leads a group of branches and teammates assigned within a Region (approx. 14-27 branches) for the Retail Community bank in an effort to deliver on our purpose and achieve our sales and service goals. Responsible for continuous improvements in sales effectiveness of Retail/Small Business through sales leadership including coaching, counseling, feedback, reinforcement, and support of the Bank’s sales and credit cultures. Assists in managing the efficiency of retention, personnel management, facilities management, and product sales and service. Responsibilities Instill purpose, mission, and values within retail and small business teams. Lead, coach and manage branch leaders to focus on sales and service performance planning; identify sales opportunities and achieve results at both individual and team levels. Build branch teammate skill sets around sales effectiveness. Ensure industry‑leading service and transaction quality, operational soundness, and proper risk management. Collaborate across lines of business (Mortgage Banking, Wealth Management, Investment, Insurance Services, and Payment Solutions) to achieve financial goals. Review monthly Average Balance Analysis, Detailed Income and Expense, and other management reports to ensure balanced financial performance of branch teams. Monitor area and branch effectiveness and progress toward service, sales, and other goals through financial and activity reports. Identify gaps in performance and develop plans to improve performance when needed. Ensure consistent execution of the Client Engagement Model. Qualifications Bachelor’s degree or equivalent education and related training. Five years of financial services experience. Three or more years of leadership experience managing multiple locations and leaders. Strong interpersonal, sales and relationship management skills. Strong written and verbal communication skills. Demonstrated ability to provide group leadership and handle multiple priorities under time constraints. Sales execution and direct sales leadership experience. Preferred: Two years of commercial banking experience. Preferred: Completion or enrollment in an established management or career development program. Benefits All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accident death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Eligible employees receive no fewer than 10 days of vacation and 10 sick days (prorated) during the first year of employment, plus paid holidays. Additional benefits may include a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division. Equal Employment Opportunity Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug‑Free Workplace. EEO is the Law. E‑Verify. Right to Work. #J-18808-Ljbffr Crump Life Insurance Svcs Inc