Human Resources Information System Specialist

HRIS Specialist – Workday

Location: New York City, NY

Schedule: Hybrid - Onsite Monday–Thursday; remote Friday

About the Role

A financial services firm is seeking a detail-oriented HRIS Specialist – Workday to support its HR systems team and day-to-day Workday operations. This hands-on role focuses on maintaining accurate employee data, responding to HRIS support requests, and assisting with system enhancements, documentation, and audits. Previous Workday administration experience is required.

The Specialist will work with colleagues across Onboarding, HR Business Partners, Payroll, Benefits, and Global Mobility. The ideal candidate communicates clearly, brings strong technical aptitude, and enjoys working with HR systems and solving practical problems.

Key Responsibilities

• Maintain and update employee data in Workday with a high level of accuracy and confidentiality.
• Monitor incoming HR support requests through the ticket management system, assign requests, and escalate issues as appropriate.
• Respond to Tier 1 HRIS inquiries and help employees troubleshoot routine system issues.
• Assist with Workday enhancement projects, including gathering requirements, documenting updates, and conducting quality assurance testing.
• Help maintain the HRIS project roadmap, track project updates, and support change management activities.
• Assist with monthly presentations and monthly and annual audit processes.
• Update team documentation, internal procedures, and training guides.
• Support data integrity checks and help ensure records and processes align with HR policies and audit requirements.
• Coordinate with HR colleagues across functions to clarify requests, resolve issues, and follow up on outstanding items.

Qualifications

• Previous Workday administration experience is required.
• Bachelor’s degree preferred, or an equivalent combination of education and experience.
• Strong interest in HR systems, technology, and operations, with the ability to learn new systems and processes quickly.
• Strong written and verbal communication skills and a collaborative approach to working across teams.
• Excellent attention to detail, organizational skills, and follow-through.
• Ability to manage multiple requests, prioritize deadlines, and adjust to changing needs.
• Sound judgment, professionalism, and discretion when handling confidential employee information.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Adobe Acrobat Pro.
• Experience with ticketing or case management systems is strongly preferred; ServiceNow experience is a plus.
• Financial services experience is not required.