Service Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Engineer

Location(s): Memphis, TN

Position Overview:
An experienced On-Site Service Engineer is needed to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining system uptime, resolving complex hardware issues, and delivering high-quality on-site support. Prior AI experience is not required; strong server and data center fundamentals are the primary requirement.

Key Requirements:

• Must reside within a 45-minute commute of the work site.
• U.S. Citizenship required.
• Willingness to work on-site daily.
• Availability for on-call support and occasional shift coverage.
• Strong server hardware troubleshooting and maintenance experience.
• Ability to lift up to 50 lbs.

Position Details:

• Schedule: Monday-Friday, 8:00 AM-5:00 PM.
• Occasional alternate shift support required.
• On-call participation required.
• No travel required.

Responsibilities:

• Provide on-site support for server and data center infrastructure, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, component replacements, system swaps, and firmware updates.
• Troubleshoot hardware, firmware, and operating system issues.
• Execute preventive and corrective maintenance procedures.
• Collaborate with customers and internal teams during service events.
• Document all work activities and maintain accurate service records.
• Participate in on-call rotations and extended support coverage as needed.
• Contribute to knowledge sharing and operational best practices.

Required Qualifications:

• 3-5+ years of experience in technical support, field service, or data center operations.
• Associate's or Bachelor's degree in Information Technology or a related field, or equivalent experience.
• Experience supporting servers and data center hardware in enterprise, field service, or customer-facing environments.
• Hands-on experience with server components, including:
  • CPUs
  • Memory
  • Power supplies
  • GPUs
  • Full server replacements
• Experience with server deployments and hardware swaps.
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently in customer-facing environments.
• Strong written and verbal communication skills.
• Willingness to learn and support emerging technologies, including AI infrastructure.

Preferred Qualifications:

• Experience with liquid/water-cooled servers.
• PC building experience.
• Vendor certifications (Dell or equivalent).
• Previous security clearance or ability to obtain one.

Technical Skills

• Server hardware troubleshooting and repair.
• Server builds, deployments, and replacements.
• CPU, memory, power supply, and GPU replacement experience.
• Linux familiarity.
• Experience following established support procedures and plans of action.
• Continuous technology learning and professional development.

Documentation

• Real-time, detailed documentation experience.
• Strong documentation practices and record-keeping.

Communication & Teamwork

• Clear, proactive communication.
• Professional and personable customer interactions.
• Ability to provide detailed technical examples.
• Strong team collaboration and positive attitude.

Work Ethic

• Demonstrated accountability and ownership.
• Ability to prioritize based on business impact and severity.
• Strong initiative in fast-paced, mission-critical environments.
• Proven ability to work under pressure.

Security Requirements

• U.S. Citizenship required.
• Ability and willingness to obtain a security clearance preferred.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.