IT Systems Support Technician - Industrial Operations

At SG Tech, we drive technological evolution across industrial organizations and mission-critical production environments, delivering specialized talent in IT infrastructure, systems operations and technical support.

We are currently looking for an IT Systems Support Technician to join a long-term international project in Olathe, Kansas, supporting a global leader in radar technologies, communications systems and advanced engineering solutions.

This is an excellent opportunity to become part of a highly stable and strategic industrial environment where technology plays a key role in operational continuity, manufacturing performance and mission-critical systems support.

You will work alongside multidisciplinary technical teams in a cutting-edge industrial ecosystem, supporting the daily operation of local IT infrastructure and ensuring maximum system availability within a high-demand production environment.

Why Join This Opportunity?

• Long-term and highly stable project.

• Join a globally recognized technology and engineering company.

• International industrial environment with advanced technologies.

• Career growth opportunities within critical operations and infrastructure teams.

• Exposure to manufacturing, industrial IT and IT/OT environments.

• Direct impact on production continuity and operational excellence.

• Collaborative and technically advanced workplace.

• Competitive compensation package + shift compensation + on-call compensation.

Your Mission

As part of the onsite IT Operations team, you will act as a key technical point of contact for plant users and local infrastructure operations, ensuring the reliability and continuity of IT services in a highly critical industrial environment.

You will provide Level 2 technical support, basic systems administration and endpoint management while collaborating with infrastructure, network and operational teams to resolve incidents efficiently and maintain operational stability.

Main Responsibilities

• Provide Level 2 IT support to plant and operational users.

• Support Windows client and server environments.

• Manage users, permissions and groups within Active Directory.

• Support Microsoft 365 services including Exchange, Teams and OneDrive.

• Manage endpoints and devices using Microsoft Intune.

• Troubleshoot local infrastructure, workstations and connectivity issues.

• Perform basic switch replacement and network troubleshooting.

• Coordinate with internal IT teams and external vendors when required.

• Support industrial operations where IT availability is business-critical.

• Ensure service continuity in a fast-paced manufacturing environment.

Work Schedule

This position operates under a rotating shift model:

• Shift 1: 7:00 AM – 3:00 PM

• Shift 2: 3:00 PM – 11:00 PM

Additional details:

• On-call availability required up to 2 weeks per month.

• Full onsite role in Olathe, Kansa s.

What We’re Looking For

We are seeking a proactive, reliable and technically driven professional who enjoys solving problems, supporting operations and working close to the business in high-impact industrial environments.

The ideal candidate combines strong technical troubleshooting skills with operational mindset, adaptability and commitment to service continuity.

If you are looking for a stable international project, real technical challenges and long-term career growth within advanced industrial technologies, this opportunity is for you.

Required Qualifications

• 3+ years of experience in IT Support and Systems Administration.

• Experience supporting Windows environments in enterprise or industrial settings.

• Hands-on experience with:

• Active Directory
• Microsoft Intune
• Microsoft 365
• Endpoint management
• Windows client/server administration
• • Experience troubleshooting infrastructure and user incidents onsite.
• • Basic networking knowledge and connectivity troubleshooting.
• • Strong communication skills and customer-oriented mindset.
• • Ability to work independently in operationally critical environments.

Nice to Have

• Experience in manufacturing, industrial plants or factory environments.

• Knowledge of IT/OT coexistence environments.

• Experience supporting critical operations environments.

• Associate or Bachelor’s Degree in Information Technology, Systems or related field.

• Experience with industrial infrastructure support.