Guest Services Operations Asst, Hampton Inn & Suites, Xenia OH

Guest Services Operations Assistant

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Operations Assistant for the Hampton Inn & Suites Xenia Dayton in Xenia, Ohio.

The Guest Services Operations Assistant supports the hotel's front desk and front-office operation. This hands-on position assists with guest arrivals and departures, reservations, hotel communications, room-status coordination, guest requests, service recovery, payment processing, and the administrative systems that keep the front office running effectively.

This position is well suited for a college student, recent graduate, or early-career candidate interested in hospitality management, business operations, customer experience, communications, tourism, or service leadership.

Ultimately, you will help create a welcoming, efficient, and comfortable experience for guests throughout their stay. Warm, knowledgeable service and helpful guidance reassure guests they have made the right choice to stay with us.

This is a regular, part-time hourly hotel position and is not part of a formal internship or management-development program.

The Guest Services Operations Assistant will receive practical exposure to:

• Front-desk systems and daily workflow
• Reservations and arrival planning
• Guest check-in and check-out procedures
• Room assignments and room-status management
• Housekeeping and maintenance coordination
• Guest communication and service recovery
• Loyalty-program recognition and enrollment
• Payment, deposit, folio, and front-office documentation procedures
• Shift handoffs and operational communication
• Front-office supply and resource management
• Front-office supervision and hotel operations leadership
• Cross-department hotel operations

Professional exposure is intended to strengthen the employee's understanding of hospitality and front-office operations. It does not guarantee promotion, academic credit, future placement, or entry into a company internship or management-development program.

Qualifications and requirements include:

• High school diploma, secondary qualification, or equivalent required.
• Current college student, recent graduate, or early-career applicant preferred.
• Interest in hospitality, tourism, business, communications, customer experience, leadership, or operations.
• Previous hotel, retail, office, restaurant, tourism, or customer-service experience is helpful but not required.
• Experience with Hilton, Marriott, IHG, Wyndham, Hyatt, or similar hotel processes and standards is helpful.
• Friendly, professional, and confident verbal and written communication skills.
• Strong attendance, dependability, and punctuality.
• Ability to remain calm, courteous, and professional while resolving guest concerns.
• Strong organization, accuracy, and attention to detail.
• Comfort using computers, telephones, office equipment, and learning new software.
• Ability to manage changing priorities in a fast-paced guest-service environment.
• Ability to follow written and verbal instructions, operating procedures, and brand standards.
• Ability to work independently with limited supervision while meeting established service standards.
• Ability to protect confidential guest, payment, employee, and business information.
• Ability to recognize when a guest concern or operational issue requires management involvement.
• Must meet all company and legal requirements for assigned duties.

This job requires the ability to perform the following:

• Stand and walk for extended periods while working at the front desk and throughout the hotel.
• Sit and use a computer, telephone, and other office equipment for portions of the shift.
• Bend, reach, kneel, and stoop to retrieve supplies, organize materials, and maintain the front-desk workspace.
• Carry guest items, packages, supplies, paperwork, and front-office materials throughout the hotel.
• Move between the front desk, guestrooms, public areas, offices, storage spaces, and other hotel departments.
• Read computer screens, reservation records, payment information, reports, and written communications.
• Communicate clearly in person, by telephone, and through electronic systems.
• Perform repetitive keyboarding and data-entry tasks.
• Lift or move items within company-established limits.

Reasonable accommodations will be considered in accordance with applicable law.

Materials and equipment used include:

• Hotel property-management and reservation systems
• Credit-card terminals and payment-processing equipment
• Computers, printers, scanners, and office equipment
• Multi-line telephone and internal communication systems
• Key-encoding and guest-access systems
• Cash drawers, deposit materials, and accounting documentation
• Front-desk logs, checklists, registration records, and shift reports
• Guest materials, hotel information, office supplies, and operational forms

Employees may only access systems, process transactions, or handle confidential information after receiving appropriate instruction, training, and authorization.

Other requirements include:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used when completing reservations, registration records, shift notes, guest requests, incident documentation, and information updates.
• Basic math skills are used frequently when processing payments, reviewing folios, handling cash, and balancing transactions.
• Problem-solving, reasoning, organization, and prioritization skills are used frequently.
• Professional appearance, discretion, and attention to guest privacy are essential.
• Have the ability to work a flexible schedule that may include mornings, evenings, weekdays, weekends, and holidays based on hotel needs and employee availability.

Schedule and compensation:

• Part-time hourly position
• Approximately 2025 hours per week
• Schedule may include mornings, evenings, weekends, and holidays
• Starting pay: $13 per hour
• Overtime is not anticipated and must be approved in advance

Amazing benefits at a glance:

• Team-driven and values-based culture
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities
• Reduced room rates throughout the portfolio
• Third-party perks, including discounts on movie tickets, attractions, and other services
• Employee discount
• Flexible schedule
• Referral program
• Additional benefits for eligible employees in accordance with applicable plan terms

Equal Employment Opportunity:

Hotel Equities is an equal-opportunity employer. Employment decisions are made without unlawful discrimination and in accordance with applicable federal, state, and local requirements.