Service Development Representative

Job Description

Job Description

Make a Difference Where It Counts!

At our 22-bed Behavioral Health Hospital , every role plays a vital part in changing lives, strengthening our community, and delivering care that truly matters.

Come be part of an amazing team where your impact is seen and felt every single day!

JOB DESCRIPTION

Job Title:

Service Development Representative

Department:

Service Development

Reports To:

Hospital Service Development Director

Supervises:

No one

FLSA Status:

Exempt Position

LOF Support:

LOF 1

Skill Checkoff Appraisals:

See Attached

Mentoring Checklist Form:

Non-Licensed (Annually)

Position Summary

The Service Development Representative is responsible for implementing business and marketing plans within their assigned territory. This role collects information from referring professionals or facilities and meets with potential patients to conduct pre-admission screenings, serving as a liaison between referral sources and the Hospital. Information gathered is submitted to the Intake Department for admission eligibility determination.

The Service Development Representative assists patients and families in identifying appropriate care alternatives and communicates pre-screening results and recommendations to patients, families, and referral sources in accordance with company policy.

This position plays an active role in community service development. Representatives provide consultative support and educational services throughout the month while promoting mental health prevention awareness.

The Representative develops positive relationships with community resources and professional networks to ensure a seamless continuum of care and maintain strong collaborative partnerships. The ultimate goal of this position is to improve the overall quality of life for mental health patients referred to the organization.

The ideal candidate is an LPN with marketing experience. This position requires travel and includes responsibility for the entire state of Louisiana.

Working Conditions

The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

While performing job duties, the employee may occasionally be exposed to:

• Fumes or airborne particles
• Moderate to high noise levels
• Cleaning chemicals
• Dust, mist, and steam generated during housekeeping tasks

This is a smoke-free workplace .

Work requires spending approximately 75% or more of the time indoors in an environment protected from weather conditions, though not necessarily from temperature changes.

Employees must provide documentation of a tuberculosis test during new-hire orientation and annually thereafter.

Physical Requirements

The employee must be able to:

• Stand for moderate periods of time (60–80% of the work shift )
• Sit for extended periods ( at least 4 hours )
• Walk as required to perform job duties
• Lift and carry more than 10 pounds as needed

Additional physical demands include:

• Performing repetitive tasks and motions
• Hearing alarms, telephones, and normal speaking voices

Stress is identified as a job hazard due to a fast-paced environment with frequent interruptions. The environment presents inherent risks associated with serving psychiatric patients experiencing acute and crisis-related needs.

Functional Requirements

The position requires the ability to perform the following:

Reaching

Extending hands and arms in any direction

Handling

Seizing, holding, grasping, turning, or otherwise working with the hands

Fingering

Picking, pinching, and working primarily with the fingers

Feeling

Perceiving attributes such as size, shape, temperature, or texture through touch

Talking

Expressing or exchanging ideas through spoken communication

Hearing

Perceiving sounds by ear

Seeing

Obtaining visual impressions of shape, size, distance, motion, and other characteristics of objects, including:

• Far and near acuity
• Depth perception
• Field of vision
• Accommodation
• Color vision

Exposure Category

Category II
(Tasks involve potential exposure to blood, bodily fluids, or tissues.)

Preferred Knowledge, Skills, and Experience

Education

Bachelor of Science degree in Marketing preferred, or business development experience with a healthcare focus.

License

N/A

Experience

Minimum of two (2) years of experience in healthcare sales, service development, or the medical industry required.

Preferred qualifications include:

• Proven experience in marketing, sales, customer service, or clinical education
• Experience using mobile tools and applications
• Ability to consistently meet and exceed performance goals
• Proficiency with tablets and smartphones

Additional Requirements

• Effective verbal communication skills
• Strong organizational skills
• Strong interpersonal skills
• Analytical problem-solving abilities
• Ability to read and comprehend written instructions
• Ability to follow verbal instructions
• Proficiency with PC computers
• Basic understanding of medical and psychiatric diagnoses and conditions

Certificates, Licenses, and Registrations Required

• Valid Photo ID
• Social Security Card and/or Driver’s License
• Primary source verification of education
• Copy of clinical license (if applicable)
• CPR Certification
• Behavioral Management Training

Benefits

Full-Time Employees

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Insurance Options
• 401(k) with Company Match

PRN Employees

• 401(k) with Company Match

Freedom Behavioral Hospital of Leesville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.