Corporate Fraud Operations Analyst

About the Role Under the direction of the CRP Fraud Ops Supervisor, the CRP Fraud Operations Analyst will provide best‑in‑class correspondence and disbursements of legal requests for the bank, including subpoenas, garnishments, and levies. The role will manage and monitor routine levy/garnishment/subpoena requests and support backup fraud investigation services for debit and credit card fraud, new account fraud, check forgery and fraud, elder abuse, money laundering, check kiting, identity theft, and other fraud. This is a corporate position that may be located in a bank division across a nine‑state footprint. The entry rate is $24.99+/hour (calculated for Kalispell, MT). Additional compensation depends on location, experience, and education. Responsibilities Prepare correspondence and disbursements for legal requests such as subpoenas, garnishments, and levies. Maintain favorable customer relations with law enforcement and judicial agency personnel; exercise discretionary judgment regarding fraud claims within policy and procedure. Utilize investigative tools and techniques to establish investigative plans, gather evidence, prepare investigative reports, and collaborate with bank staff, customers, and law enforcement. Take precautionary measures on accounts and/or transactions to mitigate risk; make decisions that impact accounts and/or transactions. Utilize fraud detection programs (Yellow Hammer Fraud Detective, Yellow Hammer ACH Origination, Yellow Hammer Wire Origination) and internal systems to review suspect items. Communicate with external clients, bank employees, and other financial institutions to verify authenticity and educate clients about fraud and online banking safety. Prepare financial spreadsheets or enter data to capture and monitor loss and fraud case information for analysis; provide input on fraud trends and process improvements. Escalate sensitive, complex, or large financial, compliance, or reputational issues to management; refer cases to BSA/AML or other areas when warranted; complete required paperwork such as suspicious activity referral forms. Comply with all company policies, procedures, and applicable laws (Bank Secrecy Act, Patriot Act, OFAC); complete online training courses and achieve passing scores. Qualifications Education : Associate Degree in Accounting, Finance, Business, Criminology, Law or related field. Experience : Minimum 3 years of banking experience focused on levy/garnishment or subpoena processing; knowledge of financial regulations (Reg CC, Reg E, Reg B, Reg Z, UCC4, AML/BSA CIP, KYC, EDD, ID Theft Red Flags); proficiency with Microsoft Office Suite, Adobe, and web browsers. Preferred Experience : Experience with fraud investigations involving wire fraud, check processing, ACH, card services, new account authentication; understanding of banking fraud threats and analytics. Skills & Abilities : Trust, credibility, and diplomacy; thorough knowledge of fraud investigation operations; strong organizational, time‑management, analytical, and technical skills; excellent customer relations; confidentiality; strong verbal and written communication; ability to manage multiple tasks and deadlines; team player. Equivalent Combination : An equivalent combination of relevant education and work experience is considered. Additional Requirements Travel: Occasional travel (less than 10 days per year) by automobile, commercial airlines, rental vehicles or public transportation. What We Offer Starting salary depends on experience and location. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance; health savings account; Employee Assistance Program; retirement savings plans (including 401(k) and Profit‑Sharing); short and long‑term disability; education and training; and paid time off with accruals based on hours worked. We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please. #J-18808-Ljbffr