Back Office Specialist- Home Health

Buena Vista Home Health, Palliative Care & Hospice (BV) provides positive, life-changing services that have touched the lives of thousands of individuals in the Ventura & Los Angeles Counties. At BV, our culture is nurtured by our core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk, Customer Second, and Ownership. Your growth is important to us. We set individual and team goals to ensure that we continue to grow together and serve our patients & their families at the highest standard. Join a dynamic company that believes in a team approach and focuses on doing what is best for our patients. As a Back Office Specialist with Buena Vista, you will have the opportunity to advance your career while receiving strong compensation and excellent benefits. Status: Full-time Pay Range: $25–$29 per hour Location: Thousand Oaks office JOB SUMMARY The Back Office Specialist is responsible for supporting the administrative, intake, scheduling, and business office functions of the home health agency. This role ensures efficient coordination of patient intake, staffing, billing support, and office operations while maintaining compliance with regulatory requirements. The position serves as a central point of communication for patients, families, referral sources, and staff, ensuring seamless coordination of care and operational workflows. DUTIES & RESPONSIBILITIES Administrative Operations Answer and manage incoming calls, messages, and correspondence. Greet and assist patients, visitors, and staff in a professional manner. Maintain office supplies, equipment, and general clerical functions Manage incoming/outgoing mail and document processing. Intake & Coordination Coordinate all aspects of patient referrals and intake processes. Verify insurance, obtain authorizations, and support reimbursement activities. Communicate with patients, families, and referral sources to ensure seamless admissions. Maintain accurate referral and intake records. Scheduling & Staffing Coordinate clinician schedules and territory assignments Maintain staff availability, productivity. Process schedule changes, missed visits, and workflow updates. Provide staffing solutions to support patient care needs. Authorization and Billing Support Perform data entry, pre and final bill check for billing and reimbursement. Maintain accurate patient insurance information and perform monthly re-eligibility checks. Compliance & Quality Maintain compliance with HIPAA, Medicare, and regulatory requirements. Ensure confidentiality of patient and organizational information. Support continuous process improvement and quality initiatives. General Duties Provide cross-functional support across administrative, intake, and scheduling functions. Participate in meetings and other operational activities. Perform additional duties as assigned. The above statements are only meant to be a representative summary of the major duties and responsibilities performed by the employee of this job. The employee may be requested to perform job-related tasks other than those stated in this description. JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities) The back-office specialist must have healthcare experience, preferably in referrals/intake in a home health or hospice environment. A nursing background is preferred but not required. Demonstrates good communication, negotiation, and public relations skills. Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at Buena Vista is dedicated to administering the highest quality of in-home care while encompassing all the needs of our patients and their families. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.