Child Support Call Center Agent

Child Support Call Center Agent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

As a Full-Time Child Support Call Center Agent, you will be responsible for:

• Answer inbound calls regarding child support receipts and disbursements
• Handle standards in a fast-paced, large call volume environment.
• Utilize multiple computerized systems, multi-tasking, and document each call.
• Respond to Michigan child support inquiries, and complaints, using a standard script and procedures.
• Gather information and research/resolve inquiries.
• Inform callers about services available and assess caller's needs.
• Provide peer-to-peer training for incoming training classes that transition to the call center floor.

Requirements to be successful in this role you will:

• Have a High School Diploma or an equivalent level of education.
• Be able to successfully pass a background check and fingerprinting.
• Demonstrate problem-solving skills.
• 1-2 year's experience in a call center environment.
• Be able to type a minimum of 30 WPM (words per minute) on a computer.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• The ability to convey complex information clearly and concisely.
• A strong work ethic.
• Effective and accurate written and verbal communication skills.
• The ability to be detail oriented.
• Effective problem-solving skills.
• The ability to be well organized.
• Excitement for innovative technology.
• Calm conflict resolution and problem-solving skills.
• 100% attendance and punctuality commitment.
• The ability to work independently.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $18.00.

About the Team

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to View email address on click.appcast.io. You may also click here to access Conduent's ADAAA Accommodation Policy.

Job Info

• Job Identification 23373
• Job Category Customer Experience
• Locations 4050 Hunsaker Drive, East Lansing, MI, 48823, US