Travel Agent- customer service

Job Description

Job Description

  Benefits/Perks

• Competitive Compensation
• Great Work Environment

Job Summary

We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time.

Responsibilities 

• Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs
• Book trips, activities, and tours for clients
• Accept and process payments
• Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible
• Maintain excellent records of clients, payments, trips, and other details 
• Participate in social media interactions such as live streams. 

Qualifications

• Excellent communication and customer service skills
• Strong listening skills, with the ability to translate what the client enjoys into a trip or experience 
• Must be comfortable communicating both over email and the phone with clients
• Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software
• Strong organizational skills
• The ability to multitask and shift priorities, as needed