Guest Service Representative

Guest Services Representative

The Guest Services Representative provides support to the staff, patients, and family members. This position provides proactive service, hospitality, information, way-finding, and helps visitors and patients to locate resources. The Guest Services Representative personifies the Values of Respect for Life, Compassionate Concern, and Joyful Service. This position conducts rounds in waiting rooms, inpatient rooms, Emergency Department, and Outpatient and Surgery areas to identify needs and to address complaints that arise.

With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

What You Can Expect:

• Hours/Days: Need someone that is available 7 days a week, hours ranging from 6-2:30p, 8-4:30p, 10-6:30p, 11:30-8p.
• Monitor inventory needs for required department equipment and supplies; place orders to maintain appropriate inventory levels, as required.
• Oversee the work of volunteers, providing ongoing guidance and training to ensure quality of service.
• Provide customer service by greeting and actively helping visitors who need assistance with transporting and way-finding.
• Deal calmly and courteously with upset or difficult visitors. Looking for customer service-oriented individuals with a basic understanding of Microsoft Office and good communication skills.
• Solicit grievances and complaints from patients and family members on quality of service; act as a liaison between the patient and the department assists in resolving all concerns.

Qualifications:

• Required High School Diploma/GED
• 2 years Customer Service Preferred
• Cardiopulmonary Resuscitation (CPR) - American Heart Association

Travel is required: Never or Rarely

Equal Opportunity Employer:

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state, or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state, or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.