Bilingual Patient Support Specialist - Hybrid

Role Overview You are a patient‑focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. Responsibilities Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner. Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution‑oriented communication. Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary. Accurately document patient interactions and maintain detailed records within the contact center system. Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations. Qualifications High school diploma or equivalent required. 1–3 years of experience in customer service, call center operations, or a related field. Bilingual in Spanish and English (written and verbal). Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences. Flexibility to work adjusted schedules or additional hours, as needed. Preferred Qualifications Bachelor’s degree. Experience within the pharmaceutical, healthcare, or life sciences industry. Benefits Competitive compensation package. Health benefits include medical, dental and vision. Company match 401(k). Flexible paid time off (PTO) and sick time. Eligibility for paid sick time may vary depending on state or municipality; Syneos Health complies with all applicable federal, state and municipal paid sick time requirements. Equal Employment Opportunity Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). Syneos Health has a voluntary COVID‑19 vaccination policy; all employees are encouraged to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees; these employees must submit proof of vaccination to Syneos Health and maintain compliance with those requirements. #J-18808-Ljbffr