ServiceNow Architect

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Architect specializing in ServiceNow, you will assess client business needs and recommend tailored ServiceNow implementation solutions. You will lead ServiceNow implementation projects, leveraging your expertise in estimating, implementing, and managing ServiceNow tools.

Your primary responsibilities will include:

• Leading Implementation Projects: Lead ServiceNow implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.

• Conducting Architectural Analysis: Conduct thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.

• Solution Design: Design and recommend ServiceNow implementation solutions tailored to client business needs, leveraging expertise in ServiceNow tools and ecosystem integration.

• Effort Estimation and Planning: Estimate effort and plan implementation projects, ensuring timely and effective delivery of ServiceNow solutions.

• Infrastructure Requirements Estimation: Estimate infrastructure requirements to support ServiceNow implementations, ensuring scalability and performance.

This job can be performed from anywhere in the US.

Required technical and professional expertise

• 3+ years of experience as a Business Technology Analyst, Architect, or in a related technology role, with significant experience in enterprise technology environments.

• Deep hands-on experience designing, implementing, and architecting ServiceNow solutions.

• ServiceNow Certified Technical Architect (CTA)

• Strong understanding of the ServiceNow ecosystem and experience integrating ServiceNow with other enterprise platforms and systems.

• Proven experience performing architectural analysis, including assessing infrastructure and integration requirements.

• Experience with solution architecture, technical design, effort estimation, and implementation planning.

• Strong understanding of IT Service Management (ITSM) principles and how they translate into ServiceNow solutions.

• Ability to understand complex business requirements and translate them into scalable, secure, and effective technical architectures.

• Strong communication and stakeholder management skills, with the ability to work directly with clients and technical teams.

Preferred technical and professional experience

• ServiceNow Certified Master Architect (CMA)

• Experience with ServiceNow integrations across complex enterprise technology environments.

• Experience working on large-scale ServiceNow transformation or implementation programs.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.