Customer Support Executive

Customer experience is at the heart of Pixoate. We're looking for someone who genuinely enjoys helping people, solving problems and ensuring every customer has a great experience with our AI-powered platform.

Success is measured by CSAT, first-response time, resolution time, ticket quality and customer retention.

Hiring process: Application Communication assessment Practical support scenario Interview Offer.

If you're passionate about helping customers succeed and want to be part of a growing AI startup, we'd love to hear from you.

This is a fully remote role. Applicants must be based in the United States, the United Kingdom, or Australia.

What you will do

• Respond to customer inquiries via email and live chat
• Troubleshoot product and account issues
• Assist with billing and subscription questions
• Escalate technical issues when needed
• Reproduce and document bugs
• Create and update help-center articles
• Gather customer feedback and share insights with the product team
• Maintain high customer satisfaction

What we are looking for

• Excellent written English
• Strong communication skills
• Problem-solving mindset
• Ability to explain technical concepts clearly
• Attention to detail
• Time management
• Customer-first attitude

Nice to have

• SaaS support experience
• Help-desk software
• Basic HTML/CSS
• Technical troubleshooting
• AI product familiarity