Area Manager

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients' brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role:

The Area Manager is responsible for owning daily service delivery within the SoCal Market (San Diego Country). This includes managing Contractor Partner (CP) performance, ensuring high service quality, and acting as the frontline problem-solver for field execution and escalations. The role also includes contractor training on company standards and support of field launches, including New Store Openings (NSOs), to ensure compliance and readiness from day one.

Key Responsibilities:

Service Execution & Oversight

• Conduct routine site visits during service times to observe contractor performance.
• Check that services meet company standards and address any issues on-site.
• Complete regular quality surveys at client site locations, with a focus on locations where we hold service contracts, to ensure compliance, service quality, and client satisfaction.
• Build and maintain positive relationships with site managers, acting as key point of contact for service-related issues.
• Stay informed about NSOs in your market and attend initial NSO visits to ensure services are set up properly from the start.
• Respond quickly to any service issues sites report and provide solutions.
• Understand the history and service background of each site to help anticipate needs and maintain consistency.

Monitoring & Escalation

• Record all performance-based contractor interactions, site visits, complaint resolutions, and surveys in Waves.
• Ensure your notes are clear, complete, and up to date.
• Manage all site visits at least 2 weeks prior, utilizing calendar in WAVES.
• Manage all open RTS records assigned to you and close accordingly when resolved.
• Keep the market team updated with clear and timely communication.
• Actively engage in regular market team discussion to stay aligned on goals, priorities, contractor performance, and escalations.
• Build strong, trusting relationships with office-based market team members.
• Communicate openly and frequently to ensure smooth coordination, share field updates, and work together to solve issues.

Contractor Partner (CP) Engagement

• Build strong, professional relationships with contractors (CPs) to ensure consistent communication and performance.
• Stay familiar with all CPs in your area/market-their strengths, availability, and capabilities.
• Offer recommendations to the market team when a specific service need arises.
• Ensure CPs understand and meet our quality standards.
• Work directly with the CP to resolve the issue or plan for rework.
• Step in when CPs are unresponsive or if complaints arise.
• Provide coaching and guidance to help CPs succeed with our processes.
• Assist in evaluating new CPs during onboarding.
• Assess their cleaning experience, equipment, and skills to determine what services they can handle effectively.
• Actively recruit potential new CPs. Complete a new CP LEAD survey as directed.
• Ensure all assigned CPs fully understand recurring service scopes
• Maintain real-time visibility into CP performance metrics.

Market Reporting

• Monitor Dashboard data to improve market efficiency.
• Identify performance trends and recurring service issues; escalate to leadership as needed.
• Provide weekly updates on contractor compliance, service outcomes, and market conditions.

SPECIAL PROJECTS:

• Take on additional responsibilities or special projects as required.
• Provide assistance to others within and outside the department based on evolving business needs.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Proficient with MS Office, Outlook, Word & Excel
• Able to work independently and be detail oriented.
• Must be a team player and have a positive demeanor
• Able to multi-task and be available on call, as needed!
• Must have excellent communication, organizational and decision-making skills.
• Capable of performing effectively in high-pressure and fast-paced environments.
• Able to communicate effectively.
• Valid active Drivers License

EEO Disclaimer

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Statement for Job Requests regarding Owning a company "Conflict of Interest"

Due to potential conflicts of interest, applicants who currently own or operate a separate business entity, including franchises, will not be considered.