Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I’ve been an agent for two years, but my journey with State Farm began well before that. I started in claims at the corporate level, which gave me valuable insight into the industry and a strong foundation for building my own agency. Today, I lead a team of six talented individuals who work together to deliver exceptional service and create a positive, collaborative work environment.

Our agency culture is friendly, laidback, and growing. We live by a “work hard, play hard” mentality—balancing dedication to our goals with plenty of team fun along the way. We’re competitive, driven, and committed to being the best in our field while keeping things approachable and supportive.

Giving back is important to us. We actively participate in community events and charity initiatives, and we often include family members in our outings to foster a warm, inclusive environment. We also offer life insurance and retirement benefits to support our team’s long-term well-being.

We’re looking for hardworking, friendly individuals who enjoy a challenge and want to grow with a team that values both people and performance. If that sounds like you, this could be the perfect place to build your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Dan Miller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.