Customer Service Representative

Job Description

Job Description

Position Overview

We are seeking a highly professional and customer-focused Customer Service Representative to support a high-priority enterprise account. In this role, you will serve as a key member of the customer support team, working closely with account managers and acting as a primary point of contact for drivers, fleet managers, and internal stakeholders.

This position requires a proactive, resourceful individual who thrives in a fast-paced environment and is committed to delivering exceptional service. Representatives are expected to take ownership of customer needs, problem-solve creatively, and provide a high-touch experience without being rushed.

Key Responsibilities

• Provide comprehensive support for fleet-related customer inquiries via phone and email
• Assist customers with vehicle ordering, billing changes, reporting, and general service needs
• Handle complex situations (e.g., impounded vehicles) with professionalism and problem-solving skills
• Manage a high volume of emails and service cases while maintaining accuracy and responsiveness
• Follow up on customer inquiries and ensure timely resolution
• Document all customer interactions and updates accurately in internal systems
• Utilize internal issue tracking systems to manage open cases through completion
• Perform real-time data entry while multitasking across multiple systems
• Generate reports, update driver records, and distribute insurance cards
• Contact drivers via email to collect missing or required information

Required Qualifications

• 2+ years of professional, office-based customer service experience
• Strong written and verbal communication skills with excellent grammar
• High level of professionalism, including experience interacting with customers via video (e.g., Teams)
• Proficiency in Microsoft Office (Outlook, Word, Excel – including basic formulas and pivot tables)
• Experience working in CRM systems (Salesforce preferred)
• Strong multitasking skills and ability to navigate multiple systems simultaneously
• Typing speed of at least 40 WPM
• High school diploma or equivalent

Preferred Skills

• Experience using Excel functions such as VLOOKUP
• Strong problem-solving and critical-thinking skills
• Ability to think creatively and provide solutions in unique customer situations

Work Environment

• 100% on-site role in Alpharetta, GA
• Business casual office environment
• Modern office amenities, including recreational spaces and wellness offerings

Job Type & Location

This is a Contract position based out of Alpharetta, GA.

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alpharetta,GA.

This position is anticipated to close on Jun 26, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.