Host

Job Description

Job Description

Description:

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments , Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

As we expand, we are looking for team-oriented employees who help continue our most important tradition; providing outstanding customer service.

We are seeking a Host. This individual will oversee all aspects of the front desk and will report directly to the General Manager.

Responsibilities include the following:

• Welcome guests to the venue with a smile and positive 5i attitude
• Provide accurate wait times and monitor waiting lists
• Manage reservations in MindBody, our booking software
• Escort customers to assigned simulator or bar areas
• Provide information on specials as well as memberships and league information
• Acknowledge customers upon their departure
• Coordinate with wait staff about available simulator options
• Maintain a clean reception area
• Answer incoming calls and address customers’ inquiries
• Assist other staff as needed

• Golf, server, and/or hospitality experience encouraged but NOT required
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills both on the phone and in-person
• Strong organizational skills with the ability to monitor all simulators and bar area
• Availability to work various shifts as needed