Telephone Operator ITS
University of Detroit Mercy
Description
This position will be shown as Confidential on ADP as it is a student job board only and all jobs are advertised and communicated through Handshake. However please note that the information obtained through this process is shared with Human Resources Hiring Managers/Supervisors Recruiters Payroll and/or other decision-makers that need the information to complete the hiring process at Detroit Mercy.
Position Type:
- Federal Work Study and Non Work Study
Essential Duties and Responsibilities
Answer incoming calls and route callers to the appropriate department or individual.
Provide information about the universitys services hours of operation and address.
Maintain accurate records of calls and activities.
Minimum Qualifications:
Communication Skills: Clear and concise verbal communication is crucial for understanding and conveying information accurately.
Active Listening: Paying close attention to callers to understand their needs and respond appropriately.
Customer Service: Providing friendly and efficient service to ensure a positive experience for callers.
Problem-Solving: Quickly identifying and resolving issues that may arise during calls.
Patience and Empathy: Remaining calm and understanding especially when dealing with frustrated or upset callers.
Attention to Detail:
Ensuring accuracy in taking messages transferring calls and updating information.
Technical Proficiency:
Basic phone and computer skills to handle call routing and data entry.
Physical Requirements (if any):
Position is 100% onsite.
Anticipated Schedule:
M-F 8:30 AM - 5:00 PM
Job Contact :
Edward G. Tracy
Special Instructions to Applicants
Michigans largest most comprehensive private University the University of Detroit Mercy is an independent Catholic institution of higher education sponsored by the Religious Sisters of Mercy and Society of Jesus. The university seeks qualified candidates who will contribute to the Universitys mission diversity and excellence of its academic community. The University of Detroit Mercy is an Equal Opportunity Affirmative Action Employer with a diverse student body and welcomes persons of all backgrounds.
Required Experience:
IC
- ...Switchboard Operations This position is located within Switchboard Operations, as part of the Veterans Experience Service at the John D. Dingell VAMC. Serving as the primary resource for facilitating access to care, the incumbent operates within a high-volume, fast...Suggested
US Government Jobs
Detroit, MI2 days ago - ...Job Title Telephone Operator Job Description Major duties and responsibilities include, but are not limited to: Telephone System/Switchboard: 80% A. Swiftly and accurately triage and direct all incoming telephonic communications by conducting comprehensive assessments...SuggestedImmediate startLong distanceShift work
US Department of Veterans Affairs
Detroit, MI1 day ago - ...appointment_type} Who May Apply: {who_may_apply} Application Deadline: {closing_date} Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime. What You...SuggestedShift workNight shiftRotating shiftWeekend work
Emergency Telecommunicator Services
Melvindale, MI8 days ago - Emergency Telecommunicator Services is offering Emergency Medical Dispatcher opportunities at Fe Warren AFB. Dispatchers gather patient data, assign response priorities, and support resource coordination according to approved protocols. Positions may require CPR certification...Suggested
- County Emergency Communications in Detroit, MI seeks Emergency Medical Dispatchers to support urgent medical assistance with a certified protocol. Responsibilities include gathering patient data, establishing priorities, and coordinating resources from a front-line console...SuggestedNight shiftWeekend work
- Emergency Telecommunicator Services in Ferndale, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate EMS response. You will verify locations, gather incident details, and assign priority using approved protocols to guide responders on ...Visa sponsorshipShift workNight shift
- Ascension at Home is seeking a Home Health Care Consultant in Michigan to promote Compassus philosophy and educate providers and the public about the home health program. You will work with leadership to develop plans, maintain market data, and manage territory while building...
- ...verify locations, gather incident details, and determine response priorities using approved protocols. The role involves continuous operation, potential overnight shifts, weekends, and overtime; candidates should have a high school diploma and EMT/EMD certification per...Night shiftWeekend work
- We are seeking a talented individual to join our Health team at Marsh People & Investments. This role can be based in Southfield or Grand Rapids, MI and offers a hybrid work arrangement, requiring a minimum of three days per week in the office. As a Health ...Contract workLocal areaRemote workFlexible hours3 days per week1 day per week
Mercer
Southfield, MI4 days ago $26 - $30 per hour
Travel Cable TechnicianLocation: Detroit, MI Pay rate: $26-30/HROur client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for over forty years, our client provides the resources...Long term contractWork experience placementWork at officeNight shiftNSC Staffing
Detroit, MI3 days ago$26 - $30 per hour
Job Title: Travel Cable Technician Location: Detroit, MI Pay rate: $26-30/HR Company Summary : Our client is a proven leader in the communications industry, offering a professional level of cabling expertise to their partners. Having been around for...Long term contractWork experience placementWork at officeNight shiftNSC
Detroit, MI1 day ago$26.5 per hour
...Interpret and follow floor plan designs; escalate any deviations from plan to a senior technician in a professional and timely manner.• Operate industry-standard copper test equipment (cable certifiers, tone generators, continuity testers) at a basic level and record results...Work experience placementWork at officeMonday to FridayFlexible hoursWeekend workSBT Global Inc.
Taylor, MI5 days ago$26 - $28 per hour
...integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. The Opportunity: The Dispatcher position will be responsible for scheduling and dispatching drivers for routes to deliver...Temporary workWork at officeShift workSmurfit Westrock
Detroit, MI7 days ago- Archetype Infrastructure Solutions is seeking a Data Center Technician - Cable Infrastructure to support daily data center operations with a primary focus on cable pulling and pathway installation. This hands-on role requires working in active or new data centers, following...
$50k - $58k
Forward Air is seeking a Dispatcher to support our Transportation & Warehousing operations in a fast-paced, 24/7 freight environment. This role coordinates daily freight movements, assigns loads, and communicates with drivers, terminals, and customers to ensure safe, on...Forward Air
Detroit, MI24 days ago- A leading telecommunications company is seeking a Field Technician in Detroit, Michigan. Responsibilities include delivering TV and Smart Home solutions while ensuring an excellent customer experience. Ideal candidates will build rapport quickly and adapt to various conditions...
- ...Appointment Type: {appointment_type} Who May Apply: {who_may_apply} Application Deadline: {closing_date} Fire communications operations may require staffing at all hours. Work schedules can include overnight assignments, weekends, holidays, overtime, and additional...Second jobShift workNight shift
County Emergency Communications
Center Line, MI8 days ago - ...Opportunities in Southgate Police Dispatchers support law enforcement operations by receiving requests for assistance and maintaining reliable... ...officers. Depending on the agency, the position may combine telephone call taking, radio dispatch, and authorized records-system...Night shiftRotating shiftWeekend work
Public Safety Dispatch Network
Southgate, MI8 days ago - ...that support people in our community. We're seeking an organized and efficient Dispatcher to coordinate our pickup and delivery operations. This role is crucial in ensuring smooth logistics operations by managing pickup orders, coordinating routes, and supervising assistant...Full timeWork at office
- ...to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block....Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Hamtramck, MI3 days ago - ...ideal candidate will have at least one year of relevant experience, a reliable vehicle, and be willing to be on-call. The position operates as a 1099 contractor with hourly pay and opportunities for professional growth. Join us to work with exciting technologies and...Hourly payFor contractorsFlexible hours
Hardy Industries Inc
Taylor, MI3 days ago - Corewell Health Southfield Center is seeking a Transfer Center professional to facilitate ED-to-ED transfers, relay pertinent patient information, and coordinate transport with Beaumont Health facilities and EMS providers. This role emphasizes accurate data entry, escalation...
$50 per hour
...the Dispatcher works hands‑on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability... ...ability to use multiple forms of communication such as multi‑line telephone system, mobile phones, two‑way radios, emails, and other forms...Contract workCasual workWork at officeMonday to FridayShift workWeekend work- ...professional attitude and appearance at all times.Work closely with managers, dispatchers, and other employees to ensure efficient operation of the company.Perform all duties in accordance with company policies and procedures.Perform other duties as assigned.Job...All shifts
$17 per hour
...premier national distributor specializing in automotive replacement parts, professional tools and equipment, and transmission systems. Operating from our headquarters on Long Island, New York, we've experienced significant expansion and currently maintain over 300 locations...Hourly payFull timeTemporary workLocal areaFlexible hoursShift work- Tenet Healthcare's DMC Harper University Hospital seeks a Security Dispatcher to manage communications for the Police Authority, monitor life-safety systems, and dispatch officers promptly. The role requires handling emergency and non-emergency calls, coordinating with ...
- Dispatcher for Non-Emergency Medical Service We focus primarily on inter-facility (door to hospital ) transports as well as various other types of transport. If you are looking for a fast-paced environment, to gather experience and knowledge, and advance your career in ...Work at officeShift work
- ...administrative activities at Police Headquarters, receive 911 emergency telephone calls, answer calls from the public, receive walk‑in complaints, dispatch police, fire and other emergency vehicles, operate the LEIN and CLEMIS terminals, enforce parking ordinances, and...Local area
- ...reliable Dispatcher to join our fast-paced team in Detroit, MI! This is a critical role where you'll be the voice and backbone of our operations, connecting drivers with customers and keeping everything running smoothly around the clock. Responsibilities: Receive and manage...Local areaFlexible hoursNight shift
$63.56k
...561 DISTINGUISHING FEATURES OF WORK: This is highly responsible shift work, involving the operation of modern communications equipment, including computers, radios and telephones. Employees receive emergency 9-1-1 and non-emergency calls, complaints and inquiries from...Full timeLocal areaShift workNight shiftDay shiftAfternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Telephone Operator ITS. Be the first to apply!
- phone Detroit, MI
- work from home phone operator Detroit, MI
- cell phone repair Detroit, MI
- work from home telephone triage nurse Detroit, MI
- phone representative Detroit, MI
- work from home telephone Detroit, MI
- female phone operator Detroit, MI
- virtual phone operator Detroit, MI
- government phone Detroit, MI
- free phone Detroit, MI