Lead Program Support Assistant (OA)

Lead Program Support Assistant

The duties include but are not limited to:

• Will lead Program Support Assistants, distribute and balance the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy.
• Keep in touch with the status and progress of work, and make daily adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly,
• Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested.
• Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies, give on the job training to new employees in accordance with established procedures and practices.
• Maintain a current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtain needed information or decisions from supervisor on problems that come up.
• Check on work in progress or spot check work not requiring review (e. g., filing or direct services) and review completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met.
• Amend or reject work not meeting established standards, refer to supervisor questions or matters not covered by standards and problems in meeting performance standards.
• Monitor working conditions such as seating, ventilation, lighting, safety.
• Approve leave for a few hours or for emergencies, inform employees of available services and employee activities.
• Resolve simple, informal complaints of employees and refer others to supervisor; report to supervisor on performance, progress and training needs of employees, and on behavior problems; and provide information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs.
• Performs work involving the collection, compilation, and/or tracking of data and statistical information in support of an organization's program operation. Provides input into the design of data collection instruments and procedures; selection of appropriate measures and techniques; study implementation and interpretation of results. Performs data entry and other data processing tasks. Responsible for completeness, accuracy, and accessibility of data for analytical purposes. Manages database for data entry of demographic data, provider-specific clinical data, historical data, and patient-related data.

Work Schedule: Monday-Friday 7:30am - 4:00pm

This is not a virtual position.

Position Description/PD#: Lead Program Support Assistant (OA)/ PD052540

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs