Patient-Focused Call Center Specialist

This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously responding to all hospital emergency codes. Identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact. Use technology tools as directed and within established guidelines. Required to maintain confidentiality of Swedish Medical Center's customers and data. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required qualifications Recent clerical or customer service experience Preferred qualifications Prior Call Center and experience on automated telephone systems Experience in a customer contact or relevant service industry Why Join Providence Swedish? Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourmission of improving the health and wellbeing of each patient we serve. #J-18808-Ljbffr Providence