On Call Coordinator

Job Description

Job Description

Join our team as a On Call Coordinator!

Are you ready to make a difference in the lives of adults with Traumatic Brain Injuries? At NeuLife Rehabilitation of Michigan, we're more than just a workplace; we're a community committed to compassion, quality care, and supporting both our persons served and our team. If you're passionate about helping others and want to grow professionally in a supportive, best-practice environment, we want you on our team.

Why Choose Us:

• Person-Centered Care: We create custom rehabilitation plans tailored to each resident's unique goals and needs
• Skilled, Compassionate Team: Our staff are highly trained and dedicated to delivering high-quality, meaningful care
• Innovative, Supportive Environment: We use best practices and technology in a safe, collaborative setting to help residents thrive

Your Role:

The On Call Coordinator responds to after-hours call flow, coordinates staffing support, and helps ensure continuity of quality care and service for staff and persons served.

Duties and Responsibilities :

• Participate in the on-call rotation schedule
• Assist with filling staffing cancellations and call-offs that occur during on-call hours
• Respond to employee and operational inquiries promptly and professionally
• Log incoming calls and update ScheduleAnywhere as needed
• Assess the urgency of situations and communicate with appropriate staff for follow-up or resolution
• Maintain accurate documentation of staffing and call-related activity
• Support continuity of care and operations during after-hours coverage
• Perform other duties as assigned

Requirements :

• High school diploma or equivalent required
• One year of experience working with developmentally disabled or catastrophically injured individuals, including individuals with traumatic brain injuries preferred
• Strong communication, interpersonal, and problem-solving skills
• Excellent attention to detail with the ability to prioritize tasks and work independently
• Intermediate proficiency in Microsoft Office applications
• Ability to remain organized and respond effectively in fast-paced or urgent situations

Physical Requirements :

• Ability to remain in a stationary position for long periods of time
• Ability to walk and stand for long periods of time
• Ability to operate computers and other office machinery
• Ability to move objects weighing up to 50 pounds
• Willingness to Travel 20%

Join our team and make a real difference! Deliver high-quality, person-centered care while helping persons served achieve their unique goals in a supportive, best-practice environment.

NeuLife Rehabilitation of Michigan is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.