Lead Franchise Business Consultant

Job Description

Job Description

Company Description

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If you're ready to make an impact, build a meaningful career and help shape what's next, there's a place for you at Domino's.

This role is responsible to drive franchisee business results within assigned portfolio . The Business Consultant will provide leadership and coaching to franchisees. The business consultant is expected to discuss the state of the business and provide recommended tactics to improve overall performance and ensure contractual compliance and adherence to brand standards. This would include areas of the business, such as but not limited to: sales, profits, operations, products and store builds/acquisitions. This position also must be able to work cross-functionally and understand how to engage with Center of Excellence support teams.

RESPONSIBILITIES AND DUTIES:

Key Responsibilities:

• Accountable for owning the Franchisee relationship, achieving results, and driving/leading change for success. 
• Achieve portfolio objectives in the areas of new unit store growth, sales, and profitability by ensuring execution of market specific business plans and commitments.
• Partner with Franchisees to develop plans, using insights, data, analytics, knowledge, and past experiences to drive short, medium, and long-term goals for Franchisee enterprises.
• Partner with appropriate cross-functional COE and services and support teams such as Marketing, Development, Supply Chain, Training, Finance, Operations Support, to launch and achieve targeted results for business plans and initiatives.
• Deliver complex and/or difficult messages to franchisees.
• Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective in-market and virtual Franchisee visits.

Execution & Standards:

• Responsible for understanding, interpreting, upholding and enforcing consistent execution of our standards and franchisee agreements to ensure food safety, menu compliance and trademark protection.  
• Field initial variance requests from franchisees and escalate as appropriate.
• Communicate National Promotions and rationale to drive engagement within the Domino’s franchise system. 
• Manage the SFA and the contractual relationship.  Follow up with individual compliance issues with franchises including all CQ7 defaults cures, second attempt ops cures and issuing ops cures based on the ops support teams recommendations.

Provide Business Insights:

• Have a clear understanding of industry and economic factors that impact profitability and recommendations for how to combat these factors.
• Complete regular SWOT analyses to assess the needs of your assigned portfolio. Partner with COEs to develop plans to address any gaps identified.
• Act as an expert on the Domino’s business and a resource for information to the marketplace. Facilitate franchise peer connections and best practice sharing when applicable.
• Understand and adhere to the legal guardrails when providing insights and recommendations

Portfolio Management:

• Serve as the local consultant by delivering sales analyses to assess the overall health, and identify growth opportunities, at the market and franchisee level, by utilizing available proprietary tools/resources.
• Facilitate regional meetings, such as business planning meetings that are tailored to the specific needs of the DMA/franchisees.
• Follow up of all new product and process roll-outs in their region/markets.
• Partner with the marketing COE to recommend local marketing plans and initiatives and drive franchisees understanding and engagement of these programs. Including co-op spend, local coupons and pricing.
• Responsible for training the franchisees on new products and initiatives.  
• Leverage development resources (SIMMS, CoStar, Development COE) to identify targeted development opportunities and cultivate development discussions with Franchisees
• Negotiate development agreements with Franchisees to include store growth commitments, store opening schedules and incentives
• Coordinate contractual deliverables with Legal and Franchisees for new DAs and oversee post-contractual work related to addendums, incentives, relocations, terminations, etc.
• Provide regular reporting to the Regional Leadership Teams and the Development COE, leveraging Domino’s Connect
• Manage site approval process and transition development project to the Construction Team

Brand Engagement/Franchise Relations:

• Collaborate with peers to develop business cases and best practices that can be shared across the system.
• Be an advocate for continuous team development and people growth.
• Be the primary point of contact for all business and brand matters for the franchisee.
• Grow Franchisee pipeline by assisting current franchise owners in how to identify future franchise candidates and place them in the FMS program.

• Bachelor’s degree in business or related field
• With a minimum of 5years of proven experience in a multi-unit operations or consulting, QSR and/or franchisee experience preferred
• Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
• Strong verbal and written communications skills, including public speaking, with an ability to clearly articulate concepts and programs to a variety of audiences.
• Ability to read and interpret financial statements, strong analytical skills.
• Strong ability to multi-task and prioritize multiple projects and requests simultaneously, within an intense, deadline-driven environment.
• Proven ability to build relationships and work effectively with others at all levels of an organization
• Demonstrated ability to lead, motivate, hold accountable, develop, and direct.  
• Strong organizational, interpersonal, problem solving and influencing skills.
• Proficiency in computer skills, i.e. Word, PowerPoint, Excel, Outlook, PowerBi, MicroStrategy, etc.
• Ability and willingness to travel up to 50% of the time. (Some overnight travel required)

Benefits:
•    Paid Holidays and Vacation   
•    Medical, Dental & Vision benefits that start on the first day of employment
•    No-cost mental health support for employee and dependents
•    Childcare tuition discounts
•    No-cost fitness, nutrition, and wellness programs 
•    Fertility benefits
•    Adoption assistance
•    401k matching contributions   
•    15% off the purchase price of stock   
•    Company bonus   

All your information will be kept confidential according to EEO guidelines.