Customer Support Parts Specialist

Customer Support Parts Specialist

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Technical Equipment Sales, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious Customer Support Parts Specialist to work out of our Cincinnati, OH office. Technical Equipment Sales is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

What You Will Contribute:

• Take customer parts orders while providing advice and information regarding customer requests and questions
• Provide customer support regarding: Parts, quotations, order entry, tracking of shipments, and invoicing
• Manage a high volume of inbound calls and emails daily to provide technical part support to customers
• Support Field Service Technicians in researching and quoting parts
• Interact with vendors to gather pricing and availability of parts and to research part information not readily available in parts manuals or accessible in vendor online portals
• Manage the order process from first contact through order fulfillment, including providing updates to customers on the status of their orders
• Utilize machine tool manuals, online information, and vendor resources to research machine parts by model and serial number
• Process incoming Return Material Authorization (RMA) orders from Customers
• Submit necessary refund or adjustment requests to resolve credit balance

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• 5 years of experience in a customer service role
• Ability to work successfully in a team
• Proven experience exhibiting strong organizational skills, good work ethics and proper time management
• Ability to prioritize while maintaining attention to detail
• Proficient in MS Office
• Ability to multi-task and work in a fast past environment

What's in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks' Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.