Night Auditor

Night Auditor

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

The Night Auditor is responsible for greeting guests, responding to inquiries, answering and re-directing phone calls, checking hotel guests in and out of rooms, and successfully performing audits and balances, while providing friendly, courteous, efficient service, and creating a memorable experience.

Essential Duties and Responsibilities include:

• Maintain confidentiality of guest and hotel information.
• Interact with guests, ensuring prompt, accurate, and courteous service.
• Audit, balance, post, and report to include but not limited to: room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
• Perform all functions of the Front Desk including check-ins, check-outs, telephone procedures, wake-up calls, etc.
• Adhere to proper cash handling and credit procedures. Settle guest accounts according to Accounting standards.
• Must be able to cross-train in other Front Office related areas.

Competencies include:

• Displays high level of professional integrity and ethical conduct.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change, fast paced environment, delays, or unexpected events.
• Pays close attention to details.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements:

Essential Skills, Experience, and Education include:

Associates Degree; or 3-5 years of experience; or equivalent combination of education and experience.

Luxury hotel and/or luxury residence experience preferred.

High volume/ fast-paced environment experience preferred.

Overnight manager experience preferred.

Proficient in English- verbal and written.

Opera PMS experience is a plus.

Physical Requirements include:

Long periods of stationary standing.

The employee will frequently lift and/or move up to 10 pounds and will occasionally lift and/or move up to 25 pounds.