8862 - QMHA II Crisis - Mobile Crisis Associate (Health & Human Services)

Job Opportunity

Jackson County Employment Opportunity.

The JCMH Crisis Team is looking for an energetic and dedicated Crisis Associate (QMHA II) who is highly collaborative, enjoys a team-based approach, and is excited about providing mobile response to individuals and families experiencing behavioral health crisis in the community as part of a multi-disciplinary team. Jackson County strives to recruit, hire and retain the best employees!

Job Duties and Requirements

I. Position Summary

Provides a variety of case management services to an identified caseload of clients with chronic mental illness primarily for people in crisis; and, provides fiscal oversight and decision-making duties regarding program functions and/or oversight of fidelity model programs. Employees initially work under direct supervision, and progress to more general supervision as the incumbent becomes able to independently perform the full range of duties and work is normally reviewed upon completion and for overall results.

II. Examples of Essential Position Duties (The following duties represent some of the principal job duties; however, they are not all-inclusive. Other duties may be required or assigned.)

• Assesses client needs and functioning level and identifies client's goals and objectives for services; provides individualized case management services to clients to meet those needs.
• Provides services such as gathering information and data to determine the need and support for program eligibility, assesses client problems and makes referrals; schedules client appointments for various services; transports clients; assists clients in completing forms.
• Establishes and maintains complete and accurate records of client activities and treatment progress.
• Conducts home visits; provides basic individual and group counseling, education, skills training, outreach and support to clients and families as necessary.
• Provides indirect services including routine consultations to care givers and community agencies, client advocacy and community resource development.
• Maintains knowledge of current research, trends and practices applicable to assigned program by attending classes, conferences and workshops as appropriate.
• May include working rotating shifts and adjusted work schedules which include holidays, weekends, and overnights; works overtime when required; may be assigned to perform work in the field outside the office.
• Adheres to regulatory requirements, collective bargaining agreements, County and departmental policies and procedures, required trainings, as well as safe work practices.
• Develops and maintains effective internal and external working relationships at all levels.
• Has regular and reliable attendance. Overtime may be required.

III. Minimum Requirements (Performance of the essential duties of this position includes the following requirements, physical demands and/or working conditions)

Education and Experience

• Bachelor's degree in psychology, social work, a behavioral sciences field, or equivalent; OR
• A combination of at least four years of relevant work, education, training or experience.

License, Certificate or Other

Must be registered or certified as a Qualified Mental Health Associate with the Mental Health and Addictions Certification Board of Oregon at the time of hire. Requires possession of a valid driver's license and an acceptable driving record.

IV. Other Requirements

Knowledge, Skills and Abilities Requires knowledge of the techniques and procedures used in evaluating, modifying and motivating human behavior; community resources; de-escalation techniques; Oregon Administrative Rules, laws, regulations for scope of practice including confidentiality policies and regulations. Knowledge and practice of ethics of behavioral health care and for public employees. Ability to assess status of individuals and families for needs and services; provide case management and care coordination; provide support and guidance to clients and family members; identify risk or danger and respond professionally, independently, and responsibly in all situations, including crisis, emergency, or dangerous situations; understand and provide trauma informed and client-centered care and contribute to a trauma informed workplace/environment; work independently and participate as an active member of a cohesive work group; prioritize high volumes of work and multi-task situations well; write concise, timely, and accurate progress notes and reports; maintain timely records with accuracy and confidentiality; exercise initiative, tact and good judgment in dealing with community partners, other providers, community members, and clients and families from various backgrounds; establish and maintain cooperative working relationships with those contacted in the course of work; understand and carry out detailed instructions of a technical and professional nature; communicate effectively, both orally and in writing; operate office equipment; learn and successfully use a variety of office and healthcare information systems; and, read and understand relevant reference manuals, and equipment manuals, etc.

Physical Demands (Performance of the essential duties of this position includes the following physical demands)

Ability to work in an office environment and in the field; to coordinate hands and feet in performing simple movements, such as bending, reaching and grasping; to exert physical effort in sedentary to light work involving moving from one area of the facility to another and in the field, reaching, kneeling, climbing of stairs and standing for extended periods of time. Requires sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of equipment as well as sufficient hand/eye coordination to perform semi-skilled repetitive movements such as operating office equipment. Requires the ability to operate a motor vehicle. Sensory requirements include sound, odor and visual perception and discrimination, as well as oral communications ability.

Working Conditions (Performance of the essential duties of this position includes the following working conditions)

Work is generally performed in an office environment and in the field, and includes exposure to disruptive people and communicable diseases. May include exposure to adverse weather, including extreme temperatures, rain, snow, sleet, and hail. Incumbents are also exposed to dangerous or unpleasant conditions and substances, including noise, traffic hazards, biohazards, noxious plants, and wildlife.

V. Additional Information

This classification description is not intended to be an exhaustive list of duties, knowledge, skills, abilities, or requirements, as any one position in this classification may be assigned some or all of these duties, in addition to other duties not explicitly listed here. The various duties, responsibilities and/or assignments of this position may be unevenly balanced and change from time to time based upon matters such as, but not limited to, variations in the shift, work demands, seasons, service levels and management's decisions on how to best allocate department resources. Any shift, emphasis or rebalancing of these assigned duties, responsibilities and/or assignments does not constitute a change in the job classification. The County shall schedule employees and determine FTE consistent with its determination as to efficiency of operations, financial advantages to the County, and/or effective service to the public.

Equal Opportunity Employer

ADA and Equal Opportunity Employer In accordance with the requirements of the Americans with Disabilities Act of 1990 (ADA) and its amendments, Jackson County does not discriminate on the basis of disability in its hiring or employment practices. A person who requires an accommodation for any part of the recruitment process should contact the Human Resources Office, Attn. ADA Coordinator, at View phone number on click.appcast.io or by TTY/TDD 711 or View phone number on click.appcast.io as far in advance as possible but no later than 48 hours before the scheduled need. Jackson County is an equal opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability. For a copy of Jackson County's Equal Employment Opportunity Plan, visit our web site at or call View phone number on click.appcast.io. Because of the Immigration Reform Act of 1986, persons hired by the County must be able to present acceptable documents verifying identity and authorization to work in the United States.

Jackson County Benefit Summary - SEIU

Jackson County provides an excellent, generous and comprehensive benefits package for eligible employees and their dependents, as applicable. This overview provides highlights of the comprehensive benefits package Jackson County SEIU employees receive. If any statement conflicts with the applicable plan documents, Codified Ordinance, Jackson County policies, and/or collective bargaining agreement, the applicable documents will govern. Insurance Health Insurance – As of July 1, 2025 Regular full-time employees and their eligible dependents receive medical insurance, including prescription and chiropractic, dental, and vision coverage at a cost to the employee of $22.82 per paycheck ($49.45 per month) toward the monthly composite premium. Regular full-time employees may not waive coverage. Regular part-time employees may enroll in the full plan, with a prorated composite premium depending on their full-time equivalent (FTE), or may elect to waive benefits. Coverage begins on the first of the month following an employee's date of hire. Hinge – Provided through Regence, Hinge is an online virtual Physical Therapy benefit for all employees and their dependents enrolled in the health insurance plan. This online virtual service will work around your schedule in the comfort of your own home, and there is no cost to the employee. Wellness Center by CareATC –