Transit Ambassador

Marketing Statement Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program. Job Summary This is a BART Police Officers' Association (BPOA) represented position. Step 1: $31.27 hourly to Step 5: $38.40 hourly (BPOA Hourly). All external candidates will start at Step 1. This role is crucial to ensuring a safe, comfortable, and efficient travel experience for all BART patrons. Transit Ambassadors act as a visible, approachable presence across the system, providing assistance, fostering positive interactions, and supporting the overall safety and well-being of our passengers. Reporting To Supervisor of Crisis Intervention & Outreach Programs Current Assignment As a Transit Ambassador, you will directly contribute to enhancing the public’s experience while traveling throughout the Bay Area's busiest transit system. Responsibilities Customer Service Excellence: Act as a visible point of contact for passengers, providing information on schedules, fares, policies, and transit system operations. Assist with route navigation and address inquiries regarding BART services. Safety and Security Support: Help ensure the safety of passengers by monitoring station and platform activity, identifying potential hazards, and reporting suspicious or unsafe behavior to appropriate authorities. Public Education and Outreach: Engage with passengers to promote safe travel practices, BART services, and system updates. Offer educational materials and conduct outreach efforts to enhance the rider experience. Conflict Resolution: Address and de‑escalate passenger concerns or complaints in a professional, calm, and customer‑focused manner. Resolve issues quickly and effectively to maintain a positive environment for all riders. Collaboration with BART Police and Staff: Work closely with BART Police, station agents, and other BART personnel to ensure seamless operations and a coordinated response to incidents when necessary. Minimum Qualifications Education: Possession of a high school diploma, GED or recognized equivalent. Experience: One (1) year of community service or similar experience involving interacting and engaging with people from a variety of backgrounds. Other Requirements: Must be available and willing to work varying hours, nights, weekends, holidays and special events as scheduled; must possess and maintain a valid California Driver’s License; must be available to work under varied conditions, including inclement weather; must complete required District training; must wear designated attire as required by BART; must undergo an extensive law‑enforcement background check. Knowledge and Skills Knowledge of Principles and practices of effective customer service Methods and techniques of effective communication Current office procedures and practices, including the use of online computer equipment Applicable BART rules and safety regulations Skill/Ability in Reading, interpreting and following a variety of instructions Communicating effectively, both orally and in writing Remaining professional and courteous when dealing with disorderly patrons Maintaining basic and accurate records, and other reports as needed Exercising sound judgment Recognizing unusual, hazardous or emergency situations and taking appropriate actions according to specified regulations Equal Employment Opportunity The San Francisco Bay Area Rapid Transit District is an equal‑opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin, disability, ancestry, marital status, military status, veteran status, or medical condition. The BART Human Resources Department will make reasonable efforts to accommodate persons with disabilities and for religious reasons. #J-18808-Ljbffr