Clerical Supervisor II

Clerical Supervisor II

Schedule: MondayFriday, 8:00 AM5:00 PM

Department: Adult Primary Care

Location: Winston-Salem, NC

Position Summary: The Clerical Supervisor II provides day-to-day leadership and oversight for a team of 9 clerical team members in a high-volume clinic. This position is responsible for supporting daily operations, ensuring effective staffing and coverage, monitoring time and attendance, and maintaining efficient front-office workflows.

Preferred Qualifications:

• Previous supervisory or team leadership experience in a healthcare or high-volume clinic setting.
• Experience with Epic and Microsoft Excel.
• Strong organizational, communication, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Key Responsibilities:

• Supervise, coach, and support a team of 9 clerical team members.
• Manage daily staffing, coverage, and workflow to support clinic operations.
• Monitor and approve time and attendance and assist with time reporting.
• Utilize Epic and Excel to track, monitor, and manage operational information.
• Provide hands-on coverage and support for phones, referrals, and front-desk operations as needed.
• Assist with managing high-volume patient traffic and ensuring a positive patient experience.
• Assist with training, onboarding, and performance management of clerical staff.

What We're Looking For:

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.
• Experience: Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.
• Additional Skills (required): Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and apply clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.