Denials Management Specialist
Selectminds
The McLaren system includes 12 hospitals across the state, ambulatory surgery centers, imaging centers, a 730-member employed primary and specialty care physician network, commercial and Medicaid HMOs covering more than 242,000 Michigan lives, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network, and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, a National Cancer Institute-designated comprehensive cancer center. McLaren has 20,000 full-, part-time and contracted employees and more than 93,000 network providers throughout Michigan. The Denials Management Specialist is responsible for timely and accurate follow-up and appeal of denials/rejections received from third-party payers. The specialist will work independently while managing their assigned work to ensure payer appeal/filing deadlines are met and achieve optimal payment for services rendered. Essential Functions and Responsibilities as Assigned:
- Monitors denial work queues and reports in accordance with assignments from direct supervisor. Maintains required levels of productivity while managing tasks in work queues to ensure timeliness of follow-up and appeals.
- Tracks and investigates denial trends/ root cause.
- Assists with claim audits as necessary.
- Makes management aware of any issues or changes in the billing system, insurance carriers, and/or network.
- Obtain retro authorizations and submit to payers for reimbursement.
- Ability to write non-clinical appeals with demonstrating proficiency with timely and successful submissions.
- As needed, participates in A/R clean-up projects or other projects identified by direct supervisor or CBS management.
- Works independently with other departments to resolve A/R and payer issues.
- Participates in departmental and team meetings involving discussion of A/R processes and trends.
- Knowledge of payer edits, rejections, rules, and how to appropriately respond to each to resolution.
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