Customer Service Manager

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. This position may be assigned to any Shaw's store within the Worcester, Massachusetts market based on business needs. We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team! What you bring to the table:

• You take pride in the work you do, whether big or small.
• You agree that food is central to all our lives.
• Helping customers and fellow associates gives you energy.
• Smiling and making others smile is your favorite.
• You are eager, willing, and wanting to learn & grow.
• You believe that being a part of your community matters.

We also provide a variety of benefits including: * Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical,

Dental, 401k and more!) * Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the

communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.