IT Operations Manager - Software Asset Management

Responsibilities Deliver the Enterprise SAM operational outcomes aligned with COBIT, FFIEC, and internal risk standards Execute modern, end-to-end SAM operational workflows across the ServiceNow ecosystem (request, procurement, entitlement, deployment, compliance, reclamation), prioritized by enterprise value and risk prioritization Maintain and improve software compliance and optimization across SaaS, COTS, and on Prem licensing models Deliver continuous audit readiness through automated license reconciliation, evidence generation, and compliance validation Measure and report KPIs and KRIs for operational performance, software compliance, financial exposure, and software optimization outcomes Act as a primary partner to internal stakeholders and clients, ensuring SAM operational outcomes align to their goals, decisions, and success metrics while maintaining sustainable control effectiveness Lead overall reporting support, including intake processes, intake prioritization, and data-driven guidance and insights Develop and execute risk remediation action plans informed by operational process insights and performance metrics Lead organizational change management and adoption strategies to drive consistent execution of standardized SAM operational workflows Lead and inspire a high-performing team accountable for execution, adoption, and ongoing operational process maturity—championing career development, performance excellence, and a culture of engagement, resilience, and accountability Requirements Bachelor's degree or equivalent work experience ITIL Service Management Foundation certification 7+ years’ experience with the processes, tools and guidelines for overseeing and optimizing the costs and revenues for IT services 7+ years’ experience with management approaches, tools, and techniques for managing IT assets 7+ years’ experience within a total Information Technology (IT) environment 7+ years of experience leading complex operational, technology, financial, and risk initiatives within highly regulated environments (e.g., financial services, healthcare) 5+ years of direct Software Asset Management experience, including licensing compliance, optimization, and vendor management 3+ years of hands‑on experience implementing and operating SAM operational workflows within the ServiceNow ITx platform (ITAM, SAMPro, ITSM, ITOM, and related integrations) Experience translating policies and standards into operational processes with embedded controls Proven ability to use data and automation to drive operational improvements across the asset lifecycle Experienced people leader with the ability to develop talent, set clear expectations, and scale execution through empowered teams Strong capability to build trusted partnerships across IT, procurement, finance, risk, legal, audit, and security organizations Comfortable operating in ambiguous, fast-paced environments, balancing tactical execution with strategic focus Ability to lead through influence and communicate effectively #J-18808-Ljbffr Jobtailor